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Architecting AI Search Success: A Data-Driven Design Framework

Implementing ServiceNow AI Search in a large enterprise environment is not just a configuration exercise—it’s a strategic data engineering challenge. For architects and implementers, success depends on how well the underlying data is understood, stru...

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assignment groups should display as fallows

Hi Placing Network, Storage, Windows (substring match in Assignment Group name) at the top in that order.if assignment group contain words Network, Storage, Windows those should be display in agenda item (change requests) see attached image thanks ...

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Allow different groups to manage their own response templates on incident forms.

We would like to allow different groups to manage their own response templates.I have attempted to use the Group visibility, but this only seems to work for the sn_templated_snip.template_snippet_reader role. When assigning the sn_templated_snip.temp...

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group alerts if there are 3 alerts if not dont group them

requirement is if 3 alerts is created in servicenow , group them which is working but now what is happening is 3 alerts are created but this rule is not matching and showing some different rule in activites under work notes ,some other rule is taking...

Question

Add Edit button on Service Planning Workspace

Hi Everyone, I’m trying to add an Edit button next to the New button in the Strategic Planning Workspace, as shown in the attached screenshot. The goal is to allow users to link existing projects to a program rather than creating new ones. Could anyo...

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Vulnerability Response: Reopened VIT reassignment

Noticed that when a close VIT record is reopened by VR system, it is re-evaluating the assignment rule and it may change/update the assignment group of the VIT record if there changes in the CI record support group details. Can someone point what or ...

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Help: How to join Database Instance, Server CI & Business Service details in one view?

Hi Everyone,I need to build a single view/report in ServiceNow that combines fields from the following tables:Database Instance (cmdb_ci_database)Server CI / Host (cmdb_ci_server)Business Service (cmdb_ci_service or related service table)My required ...

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How to update User field in a scheduled report

Greetings experts, I have an issue here, I want to update the from field (for future emails) on the sent/outbox (sys_email) produced by a scheduled report,. I am puzzled because this field is not on the scheduled report, I am not sure how it is fille...

Question

Flow Designer comparison not working

Hi Expects,I have an issue with the comparison function, the variable comes up empty for some reason. I have ran out of tricks, please look at the attached Image of the RITM, flow execution and the flow configurations (all with the variable) in quest...

Question

duration calcuation with a schedule

I am trying to write a business rule for the problem table that works for the most part but I need some help for part of it. The goal is to create a business rule for the problem table that updates the two duration fields, Outage Duration (Business H...

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Problem Management

How to find whether the scheduled job is running slow and if so then how to fix it ?

Hi All, Could you please suggest me how to find out if a scheduled job / workflow is running slow ?I have a few custom scheduled jobs which contains oob system property(instance_name) and custom script Includes and i am not sure how to check if the...

Question

Database view records are not populating

required help @Vasantharajan N @Ankur Bawiskar As I need to created a database view for the mentioned tables. 1.) interaction_related_record2.) sn_customerservice_case_its And all the fields in the " sn_customerservice_case_its" table need to be avai...

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Can we hide attachment and work notes other than security assignment groups

Hi all, We have a security group, and they want to ensure that if any other users view the security group's tickets, they should not be able to see the attachments and work notes on the form. Can we use a Display Business Rule to achieve this requir...

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How can we add the Add me icon next to the watchlist field in incident table in csm workspace level

Hi All, I have a requirement to add the icon Add me icon next to the watchlist field in csm workspace level. when user click it, current user will add to that watch list. how we can do that in workspace level. Kinldy please help me on this one.

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How to add "Error message " in API Call

Here is the requirement to add error message for "Change Registration" Modal. (which is used by API users) aloneExample:Close code: SuccessfulState: Cancel (4 )----error message should be shown in API users alone : "Change Registration Modal cannot ...

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