ServiceNow Community

I cant open the flow I created in flow designer.

Hi Community,I’m facing a persistent issue where a specific Flow will not load in Flow Designer. I developed this in one PDI and it was working but then stopped loading the flow , I even migrated it to another pdi using an Update Set. While the Updat...

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Customize message omit for attachment size exceed the property

In ServiceNow there is a property called "glide.email.outbound.max_total_attachment_size_bytes" which controls the maximum size of the attachments sent to user emails. Some users reported that the message it's self is not clear enough so they are ask...

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create a new Major Incident from SOW through tab (+) / UI Action

Hi,I’m attempting to add a new workspace tab option that allows users to create a Major Incident by updating the Chrome Tab JSON property. However, I’m unable to set the Major Incident state to “Accepted” through the JSON configuration.I also tried i...

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Resolved! Deletion of Status Reports

Hi, how do i delete a status report? I created one as a test to see if i could export it and now it's saved under todays date and I want i removed.

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ServiceNow Administration Fundamentals (Zurich) Lab 4.4.1

Section 4 Associate the HHD with Service Offering Rela When attempting to run the filter, no available CIs list appears? The filter does not seem to be working? What am I missing? I remove the filter condition (Class is a UNIX Server) and still ...

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Will few users allowed to use classic budget if the budget is not migrated

We are enabling the sn_invst_pln.enable_budget_allocation_v2 = true property to make use of budget functionality in SPW and Project workspace, we will be migrating some of the demands and projects to new data model. We would like to know if the recor...

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Issue while creating Client script and Script Include

I am trying a create a client script or script include it is giving me the webpage is temporary down or move permanently to a new web services but it is working for others.

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Assessment Simulator Task 1: Personalize Your Instance

Task Instructions:1. Impersonate 'Platform User'.2. Set your instance preferences to show date and time formats on forms.3. Set your instance preferences to show help tips on forms. Hello community, I've done this task several times and it doesn't wo...

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Resolved! Custome Field on Task_sla table

Hello Community,i am trying to create a custom field on the Task_sla table. The goal is to have a field: SLA Status, that updates to values: "has breached" or "Within SLA" depending on the has breached value of a record. Thus if has breached is True...

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Resolved! Adjusting list information on my task screen

I want to display the field values of requested items in the list on my task screen.I'd like to implement this without customizing the widget; is this possible?I'd like to know where to make the adjustments.

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UI Builder, record page not redirecting from the list, reference link(Number) clicked

I created a new workspace using the UI builder with three pages: HOME, List View, and Record. On the HOME page, I added data visualization content that displays the number of active policies. When a data number is clicked, it should redirect to the L...

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dynamic condition of the RAG tool in NowAssistSkillKit

I want to set dynamic conditions when searching with the NowAssistSkillKit RAG tool.Example:Table: IncidentsCondition: assignment_group is (dynamic) One of My GroupsI encountered an error when trying to set the above condition in AI Search Source.

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How to configure Virtual Agent to search and return content from Microsoft SharePoint?

Hi everyone,I’m working on configuring ServiceNow Virtual Agent to search content stored in Microsoft SharePoint and return relevant results within the VA chat. Use Case:When users type something like “leave policy” or “remote work guideline” in the ...

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AI Search
Virtual Agent

Business Criticality on Business Application vs Business Criticality of Application Service

I need a sanity check here. The choices for the Business Criticality field on Business Application do not match the choices on Application Service (inherited from cmdb_ci_service). I have always thought this was a disappointing and annoying user expe...

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apm
Application Service
business criticality
CSDM

Requirement to Rename ZIP File While Downloading All Attachments Using UI Action

Hii Team, We have a requirement to download all attachments associated with a record as a single ZIP file. For this purpose, we have created a UI Action and implemented a script using the /download_all_attachments.do endpoint to download the attachme...

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