ServiceNow Community

Syslog probe parameters

Hi,the sample data given in the docs.servicenow.com states tha following parameters:Syslog-server, assumed to be in fqdn format.Mid-server to use: I don't understand this parameter format?- Is it supposed to be mid.server.<your-midserver-name> or is ...

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How to integrate now assist virtual agent with Microsoft Copilot

Hi All,Can anybody help on how we can integrate now assist virtual agent with Microsoft CopilotMy requirement is to give option in Copilot to access Virtual agent @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @...

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Track Assignment Group Changes with Metric Definition

By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...

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Simple list componant no longer in Technical Editor platform analytics?

I'm trying to add a list view and can no longer see the simple list component in technical Editor (UI Builder) version of Platform Analytics. What if any component replaced this?

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Make Every Office Day Count with the Workplace Collaboration Agent

This blog is a deep dive into the new Workplace Service Delivery AI Agent: Workplace Collaboration Agent, released in January 2026. Persona: Employee Roles: sn_wsd_core.workplace_user Plugins: Workplace Reservation Management, NowAssist for Workpl...

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Now Assist in Document Intelligence - Document Extraction

Hello all, I am trying with Document Extraction skill to extract the data from the document. While I try I am getting this message but not the expected output during the test run. "The document is being prepared for display." I followed the steps by1...

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Service Portal - Embedded widgets and passing in options

I'm trying to avoid tech debt by embedding OOTB widgets within my own custom widget and pass my widget options into the embedded widget options data. This mostly works, however, I'm having some trouble with embedding the topic_content widget. All I n...

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How to enable global search by Configuration Item to return related Incidents & RITMs?

I am working with Service Operations Workspace (SOW) and need help configuring the global search bar behavior.Requirement:When an agent types a Configuration Item (CI) name in the SOW search bar, the search should return all related records, specific...

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SOW Landing page Configurations- Tier 1 data visualizations

HiI wanted to add more Donut data visualizations in SOW landing page, I added them using SOW configurations - added new elements and when I moved the update set to Test Instance, where the changes does not appear. SO my question is what are the best...

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Variables are not displaying in CSM Configurable Workspace for child task

Hello Community,We are trying to display variables on a child task in workspace. A Record producer(CSM) creates a parent case and variables are passed to child task(custom not sc_task).We Created the UI Macro(created in Global scope) & Formatter(CSM)...

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GlideRecordSecure cannot update HTML field on custom table, but GlideRecord works

Hi Community,We are trying to update an HTML field on a custom table using a script include.When we use GlideRecord, the update works as expected.However, when we switch to GlideRecordSecure, the update does not work.What we have already checked/trie...

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How to generate a report for users who logged in ServiceNow Backend ?

I can see ServiceNow User Experience Analytics shows data, but it is not useful as it showing Hash user id instead of actual ServiceNow user id We need a report for list of users who logged in ServiceNow Backend for last 2 months

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Resolved! Use cases when I would like to update references between Asset and CI

Does ITAM or HAM have a way to handle re-use scenarios? Our CI is a computer with a unique name, our asset is a piece of hardware, e.g. a Notebook.When a users leaves the company, the hardware asset can be reassigned to another user - but with a new ...

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Wondering how resource assignment is meant to work with projects/project tasks

The project managers at my organization are finding it difficult to understand what work people currently have and are going to have in the upcoming months. I found the Resource Management Workspace, which seems like it would be helpful in figuring o...

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Project Portfolio Management
Resource Management

SQL Query keeps reverting to default in SCCM integration (SGC)

SQL Query keeps reverting to default in SCCM integration (SGC) in the computer identity data source every time the scheduled import runs. I've modified the SQL query to exclude Servers being discovered through the discovery source "sg-sccm". However,...

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Service Graph Connector