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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Prasanna_Patil Specialist Mapping of roles with license Hello all does anyone have idea about the table in servicenow where roles are mappe... Read More RohitGeorgV Specialist String to Price field mapping From external system to transform table I'm receiving the amount as- 100 EUR which ... Read More Ramya V Specialist Adding More Details to Record Cards in the Mobile App Adding More Details to Record Cards in the Mobile AppS... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online October Partner Enablement Webinars Hosted by Ieshia Lilly 1 Oct–31 Oct, 2025 05:00 AM PDT Event Details Online Live on ServiceNow: BlackRock’s Next Chapter - Driving Value with ServiceNow Impact and Agentic AI Hosted by ServiceNow 1 Oct, 2025 08:00 AM PDT Event Details Online Webinar Series: Strategies for building AI-driven cyber defenses Hosted by Megan Le 1 Oct–4 Nov, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What’s New in the Zurich release for Manufacturing Commercial Operations (MCO) Hosted by Lolita Honkpo 1 Oct, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What’s New in the Zurich release for Manufacturing Commercial Operations (MCO) Hosted by Lolita Honkpo 1 Oct, 2025 08:00 AM PDT Event Details Online Vancouver SNUG Hosted by Brandie 1 Oct, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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knowledge

how to hide translate ui action on a knowledge form for few knowledge bases

  • Question

Unclickable record on related list

I have requirement to display list of group members at new relationship called "Approvers" at Problem form. Notice normal user able to click the record and make changes. It is possible to make all records is unclickable or remove the blue hyperlink r...

  • Question

ATF test error: Field not editable.

I've created a test case, which is running perfectly in DEV, but it's giving error in UAT. Below is my test and all the steps involved. If I run the test it completes successfully in DEV instance, but gives error in UAT instance. Below is the test re...

  • Question

ACL said '= false RULE = Evaluated from cache'

ACL said '= false RULE = Evaluated from cache'. ServiceNow always evaluates OTB ACL records first, so we added a custom role to this OTB record. In this record, 'Requires role' is set to 'sn_problem_read'. (I understand what it means to add something...

  • Question

Filtering records based on the logged in user location.parent

Hi Folks,I’m trying to filter records based on the logged-in user’s location.parent.I created a Script Include and set up a dynamic filter option to call it. However, when I run the filter, it returns records where the parent field is (empty) instead...

  • Question

ServiceNow Handover - AMS Part 2

In previous blog, we covered few aspects of AMS functions, let’s talk about additional few things to consider. ServiceNow as the Support ChannelA common mistake after go-live is forgetting that ServiceNow should also be ready to support itself. By th...

  • blog

ServiceNow Handover - AMS

Delivering a ServiceNow implementation is a huge milestone for the project team. But the real measure of success comes after go-live, when the operations (AMS) team takes over. If the handover is not streamlined, it can have negative impact on platfo...

  • blog

Resolved! Integrate SN with multiple on-premises Active Directory Servers

Hello SN community, I would like to ask the following question:Is it possible to integrate a Cloud based SN instance with multiple on-premises Active Directory servers? Each AD manages a certain branch of the company.  Purpose of the integration is t...

  • Question

I want to show rich text label after template upload

Hi ,  I have one form where need to upload template and that template has factory id column so if factory id does not exist it should show factory id not found  and that part is working correctly , i have done that using script include and that is no...

  • Question

Attachment Download Issue in Custom Workspace – Activity Stream

Hi Team,I’ve built a custom workspace in ServiceNow, and I'm currently facing an issue related to attachment downloads.Attachments are downloading successfully from the Attachments tab.However, attachments within the Activity Stream (activity filter)...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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