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Australia Release Preview The Developer Passport: Starting Now Pack your bags! We're headed for the Australia release. Join us for a week of live hands-on demos and real-time Q&A with ServiceNow Product Experts, prepping you for upcoming features. Click below to learn more! Learn more What`s New Popular Posts More The latest in Community Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Office Hours with Frances Frei -- Becoming a Self-Aware Leader (APAC) Hosted by jasminecole 13 Mar, 2026 03:00 AM PDT Event Details Online Office Hours with Frances Frei -- Becoming a Self-Aware Leader Hosted by jasminecole 13 Mar, 2026 09:00 AM PDT Event Details Online Save the Date | Las Vegas SNUG | March 16 Hosted by tarasringar 16 Mar, 2026 10:00 AM PDT Event Details Online Tribal Nations - Webinar Series: Reducing Waste- Hardware and Software Management Hosted by Mayleen Fitzcha 16 Mar, 2026 11:30 AM PDT Event Details Online Unlock Value with AI Driven CMDB Data Foundations Hosted by Amanda Martinez 17 Mar, 2026 05:30 AM PDT Event Details Online Unlock Value with AI Driven CMDB Data Foundations Hosted by Amanda Martinez 17 Mar, 2026 05:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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.eml and .msg file attchament

Hi All,In CSM workspace in attachment how to convert .eml .msg to pdf in servicenow to preview in attachment in csmOOB not able to preview only download option is there.Please guide me ASAP if someone has answer. 

  • Question

Action Assignment Client Script editor is read-only

Hi team,I am currently creating a new Action Assignment record in ServiceNow, but I've encountered an issue where the Client Script field is locked. It displays the error message: "Cannot edit in read-only editor."Thanks!     

  • Question

Thoughts on using Communities as a KM\KCS enabler?

Interested on thoughts on using the Communities functionality of ServiceNow as a Knowledge\KCS enabler? And, those that have used it was Processes have had the most benefit outside of Knowledge?  Case, Incident etc?  Plus, any unexpected benefits fro...

  • Question
  • Best Practices
  • KCS

Want a help in CSA certification.

Hello Community,I am seeking help in getting CSA certification to advance my career in ServiceNow as the cost of the certification is way too much for me given my financial condition ,so any kind of help will be highly appreciated. If anyone having a...

  • Question

Advanced Redirection of Dashboards

Advanced Redirection of Dashboards This guide explains how to configure interactive redirection from a Platform Analytics dashboard visualization (e.g., Pie chart) to a record list in a workspace using UI Builder event handlers. Navigate to Platform ...

  • Question

Resolved! Virtual Agent Dashboard (under Conversational Analytics)

I was trying to see a way to enable the 'Virtual Agent Dashboard' under the 'Conversational Analytics'. I read somewhere that some plugin needs to be enabled for Virtual agent dashboard, but not able to get the actual plugin or steps to enable it   W...

  • Question
  • Performance Analytics
  • User Experience Analytics
  • Virtual Agent

how to customize workspace button

 In Risk Workspace → Risk record → Related List → Risk Response Task:I created a new button to create a Risk Response Task.But the problem is:When the task is created, it does not specify which task type to create.In ServiceNow Integrated Risk Manage...

  • Question

assignment group is taking from assignment eligibilty

In a virtual agent after creation of interaction once agent is accepted the interaction, assignment group is setting from assignment eligibility, which functionality is causing this

  • Question

Resolved! UI Builder button on Dashboard to trigger a flow

I have a button that I have added via UI Builder, however it doesn't do anything yet and I do not understand how to add an 'event', so sorry to ask, but I'm looking for a full step by step guild if someone is willing to assist please? Ultimately what...

  • Question

How to hide Save button in workspace (SOW)?

Hi All,I have a Save button on the incident form in Workspace and there is a Business Rule that prevents the incident record from being inserted when certain conditions are met, and it returns a custom HTTP status error message.When the record insert...

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