ServiceNow Community

URL from Arguments Throwing Security Error but User has Write Access to Referenced Table

I created the following link for a URL from Arguments in filter navigator:/now/nav/ui/classic/params/target/u_reaa_list.do%3Fsysparm_query%3DGROUPBYu_sqt_id%26sysparm_first_row%3D1%26sysparm_view%3D It works for admins. The user has write permission ...

Question

How to restrict assignment group for particular tables

Hi, I have a requirement. We have a assignment group called "problem_mgnt" now I want this assignment group to be only visible for problem record assignment group field. This group should be hidden in Incident for filed assignment group and for Req...

Question

Alternative ways to get to app updates.

Hello All,I am looking for alternative ways to get to app upgrades after instance upgrade.Usually , I navigate to plugins > switch to classic manager view > show notification > App upgrades.Attaching screen shotTIA

Question
Architect

can we show two table fields in one variable?

hi, i have a custom table whereby theres column: column A: building codecolumn B: building name in the catalog item, is there anyway i can display both in one variable? tried ref_ac_columns but its not working

Question

Unable to edit the cost center refence field in consumable table on consumed state.

Hi Team, I’m facing an issue where the Cost Center Reference field in the Consumable table becomes non-editable once the state is set to Consumed. This field is editable in the development environment but not in production. Additionally, when an asse...

Question

Choice Field not Appearing in Breakdown Source for Indicator Breakdown

Hi Everyone,I am trying to create a breakdown on an Indicator that uses a choice field. But while creating the breakdown source, I don't see the choice field for selection. Also, when I created the breakdown source on sys_choice table, I am getting b...

Question

Hide a section in the form .

There is a section to be hidden on the form .The form should only be visible if the Channel is self service .I tried client script but it is not working .I also tried UI policy .Below is the code I tried ,Please let me know if I am missing anything.f...

Question

How task.send_survey for OOB change request is triggering?

There is an OOB notification "Change Survey" for change request which gets triggered once the event task.send_survey is fired. I am not able to find this event and its not triggering the survey. Can someone help in understanding how this event is fir...

Question

Virtual Agent

We need to create new CI's through Virtual Agent, if we upload the excel file that data need's to be upload in cmdb_ci table, is there any way to implement this?

Question

Can We Reuse Now Assist Summarize in a Custom UI Action?

ServiceNow Now Assist – provides an out-of-the-box (OOTB) feature "Summarize " on the Incident form that automatically generates summary of incident details. This helps quickly understand context, progress, and resolution without manually reviewing a...

Question

How to link a dashboard to a sub-menu in CSM Workspace?

Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...

Question

Has Portfolio Workbench (pw_overview) page been intentionally restricted?

Hi everyone, I’m currently looking into how to manage portfolios strategically in ServiceNow using the standard SPM license. From the documentation and community posts I’ve read, it seems that what used to be available as the Portfolio Workbench has ...

Question

Sorting Related List Fields in Demand Record Not Working in SPM Module

Hi Team,I am facing an issue in the ServiceNow SPM module. After filling the Demand Intake form and navigating to the Demand record, the related list displays Demand Tasks. However, when I try to sort the order or other fields in that related list, t...

Question

Send Email Notification to all approver listed in RITM, when the RITM approved for the specific item

Good Afternoon from PakistanGuys, I need your help, I have a requirement to send the approval email notification to all approvers listed in the RITM, when the approver approve the RITM, with the information of Requested forCan anyone please guide me ...

Question

Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else

Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...

Question