custom Pop up message

Hi there, I have a requirement based on the variable selected in the record producer. We need to populate the pop up message which should have 4 buttons upon selection we have to redirect to a specific form in the portal.What is the best way and how ...

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Parsing email body into Inbound Email Action

Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...

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Restrict the deletion of attachment

Hi ,I have a requirement to restrict deletion of attachment post submission of request for particular catalog item.I followed this -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825743It works well, but on portal even though...

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Finding all the workflows which are routed to specific group

Hi Anyone can help to find all the workflows which are routing to specific groups or task activities, we have new task to replace the group in all the workflows as currently groups are consolidating.  workflows or catalog item names are not given. Th...

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task_sla record created twice for single record

Hello All, Good day!! I have a transform map which create a record in custom table. The state for task is closed complete. When transform is ran and record is created, task_sla for the record is getting attached twice. SLA start condition - L2 servic...

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How to add static option on Lookup Select Box catalog item variable?

Hi,I have one requirement. I have three catalog form questions (Q1, Q2, Q3) referencing the same table. Q2 options depend on Q1, and Q3 options depend on Q2 using logic in a Script Include. I need to add a static option to Q3 regardless of the dynami...

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explain a BR logic

can someone please help me decode the use of this BR. Attached in screenshotwhen : Before , insert - yes, table: incident Filter Conditionsorigin_table=interaction^assigned_toISEMPTY^EQRole conditionsitil, sn_incident_write  condition: !current.origi...

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How to duplicate a service request (REQXXXXXXX) and allow submitter to edit it before submission?

Hi Community,  how are you. I have a request from my customer. He want to know if it is possible to rework on a rejected service request.  1. I don't know if it is possible. if not possible, why it is designed in this way. 2. is there a workaround? I...

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How to add message in API Call

Here is the requirement to add error message for "Change Registration" Modal.  (which is used by API users) aloneExample:Close code: SuccessfulState: Cancel (4 )----error message should be shown in API users alone : "Change Registration Modal cannot ...

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How to auto-notify stakeholders before integration client credentials expire?

Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.). Goal: Detect credentials expiring within 30 days and automatically::: Email mapped stakeholdersCreate a tracking t...

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Connection Failed: No response for ECC message request with sysid=cd25aa39fb0d3ad09b80fc644eefdc92 a

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Permalinks for articles published in multiple portals

Hi all, have a requirement to generate permalinks that can be shared with users of different portals. ScenarioWe have a knowledge base containing technical articles about our products. The knowledge base is included in our employee portal (/sp) as we...

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Change color of the notification

Hello all!I want to change either  the background color or the text color  of the provider notification in order not to be black. I have created a custom theme and a Custom UX style in which I have added some commands to change some colors in backend...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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