ServiceNow Community

How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service catalog

Hi All, Currently I am working on a requirement where a catalog item is being initiated via Jira. My task is to push back the details of the draft version to Jira when anyone clicks on 'Save as a draft' button. So that for the same record no one shou...

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Resolving 100s of incidents in mass

This has been a long time weakness of this tool and for large enterprise customers, it is a real pita. Let's pretend I have 50 incidents I want to close all at once. The product fails to allow this in the UI. Sure, if I had the right credentials, I...

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Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...

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Flow Action Summarize is not working

We got OOB - 'Summarize' flow action which just takes the string input and expected to return summary of the string as output. But for some reason the action is not working and always returning error: Error: Cannot read property "provider" from unde...

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SOW: Service Dashboard Page

Hello All,In service operations workspace there is a service dashboard page.Is it possible to change/modify these things here?Default | 1 IncidentService Breakdown optionsand show incident below instead of servicesIs there any workaround or is it pos...

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Whenever Catalog Form is submitted, it's variable data should get converted into JSON format and....

Whenever a Catalog Form is submitted, it's variable data should get converted into JSON format and get attached to the RITM ticket.How is it possible? Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

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変数セットが変化したときにスクリプトを走らせる方法

こんにちは。現在、カタログに変数セットを配置してカタログを作成しておりますが、その変数セットで動きがあったとき（追加されたり・削除されたり・変更されたとき）にスクリプトを走らせたいです。どのような方法で実装可能でしょうか。

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Approval in flow with script

Is there anyway to script who the approvers are in Flow ask for approval like you could in workflow? I don't see anywhere in ask for approval where I can set the approvers based on a script. I need to setup the approval in our agile module based on t...

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Configuring auditing for a table doesn't show new records in the audit logs

I configured auditing for the sys_user table and if I edit a record in the sys_user table, I can see this change logged in the sys_audit table. However, if I make a POST request to the sys_user table, this does not show up in the sys_audit table. Is ...

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Calculating End of Useful Life on the alm_hardware table

I am trying to set the end of useful life for assets on the hardware table by using a combination of the created field on the hardware table and the useful life field set on the hardware models table. I have created the business rule below, but not ...

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Service Portal Search Stops Work for Non-Admins in Zurich

We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...

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How to Control Record Access

Hi All,Kindly let me know how can I fix this issue.we have Total 17 Lakhs records in Incident table. Direct Incident assignees: 1 see&access Incidents where they are directly assigned to Incident .2. Get access to incidents where complex checkbox =f...

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Refine variables dependent on user's Department

Hello team I'm in the midst of redesigning a catalog item for request to an application that is available to most people within my organisation - (Core Systems). However, there are several access levels within this application that are available and ...

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Parsing through an mrvs

I am working on a workflow script to take a Multi-Row Variable Set from a catalog item. Create an array to get the data so that I can transfer the display name of the field POAM to a CHG. Everything is working great for creating the CHG from the ca...

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Loop through a group and capture email address in a flow variable

Hello! I'm trying to loop through a group and capture all email addresses of the people in that group. Here is what I've done that is not working: 1. Create a flow variable: u_approval_members (WORKING)2. Use "Lookup Records" to loop through all mem...

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