ServiceNow Community

How to pass account value to record producer when clicked on Create Case using case type selector?

We have Create Case button in Account table. We allow user to create case from Account record by clicking on Create Case button which displays the Case Type Selector page that displays the record producers of all case types. When user selects any one...

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CMDB Query - No relations query timing out

Hi,I have a CMDB Query where I want to get the list of all applications belonginng to a specific managed by group which does not have a relatiosnship with Service Instance. It works fine if I do not put a filter of Managed by group (its a custom fiel...

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Setting up monthly on-call schedules in SOW

Morning I am wondering how to setup MONTHLY on-call schedules in SOW? It only has an option for daily and weekly. But not all the months have equal weeks? RegardsThereza

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Resolved! How to retrieve data with a Script Include in UI Builder?

I'm really new to UI Builder and have a business requirement that I need help with. Currently, in the core UI forms for catalog tasks (SCTASK), we have a UI Macro on the form that provides a list of consolidated work notes and user comments for the e...

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Catalog item categories

I have removed 'Sketch' from Catalog items for this category and is captured in update set but while moving it to another instance I don't see the change is reflected. When I opened the Catalog in test instance I can see still 'Sketch' is present. ...

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Resolved! Pull data from SharePoint excel to import set table?

Requirement: want to update the two column value from SharePoint excel file to service now table weekly

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dynamic condition of the RAG tool in NowAssistSkillKit

I want to set dynamic conditions when searching with the NowAssistSkillKit RAG tool.Example:Table: IncidentsCondition: assignment_group is (dynamic) One of My GroupsI encountered an error when trying to set the above condition in AI Search Source.

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Requirement to Rename ZIP File While Downloading All Attachments Using UI Action

Hii Team, We have a requirement to download all attachments associated with a record as a single ZIP file. For this purpose, we have created a UI Action and implemented a script using the /download_all_attachments.do endpoint to download the attachme...

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Which is should go first - Employee Center or MS Teams integration

We he 2 major implementations coming up, Employee Center and MS Teams/Servicenow implementation. We are trying to decide which one of these implementations to do first. I understand thatEmployee Center does NOT require MS TeamsMS Teams integration do...

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Resolved! changes() and journal fields

We were troubleshooting a failing business rule and whilst the cause turned out to be unrelated to this topic we noticed this statement in the ServiceNow documentation:=========================GlideElement - changes()Determines if the current field h...

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Added incident on announcement on SOW grid view, but clicking on a record does not open it.

In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does ...

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[Lab Validation Notes] Welcome to ServiceNow (Zurich): Tasks in the Platform

This post shares learning notes from troubleshooting lab validation issues encountered while working through the Tasks in the Platform module in the Welcome to ServiceNow (Zurich) course. It focuses on common error messages you may encounter if the v...

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in the Zurich Release has the Collect MSSQL Components Info deprecated??

in the Zurich Release has the Collect MSSQL Components Info deprecated?? I see that is disabled yet throws error on Discovery.How to eradicate that to enable a clean discovery?

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I cant open the flow I created in flow designer.

Hi Community,I’m facing a persistent issue where a specific Flow will not load in Flow Designer. I developed this in one PDI and it was working but then stopped loading the flow , I even migrated it to another pdi using an Update Set. While the Updat...

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Customize message omit for attachment size exceed the property

In ServiceNow there is a property called "glide.email.outbound.max_total_attachment_size_bytes" which controls the maximum size of the attachments sent to user emails. Some users reported that the message it's self is not clear enough so they are ask...

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