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What`s New Popular Posts More The latest in Community Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- Kickstart Your Service... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online SNUG Techワークショップシリーズ2026 Hosted by Manarobot 17 Feb, 2026 12:30 AM PST Event Details Online ServiceNow Exchange: Software Asset Management Office Hours Hosted by Abigail Lavadia 17 Feb, 2026 08:00 AM PST Event Details Online First Coast ServiceNow Developer Group Launch Party at the Jax History Center! Hosted by JenniferG 17 Feb, 2026 05:00 PM PST Event Details Online ServiceNow Exchange: App Engine Academy (EMEA) Hosted by Abigail Lavadia 18 Feb, 2026 01:00 AM PST Event Details Online ServiceNow Exchange: Autonomous IT Academy - Major Incident Management Hosted by Abigail Lavadia 18 Feb, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Employee Experience Academy Hosted by Abigail Lavadia 18 Feb, 2026 09:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Upgrading Employee Center to Employee Center Pro

We recently upgraded our license from Employee Center to Employee Center Pro. Our current portal is built on the Employee Center Core application, and we would like to migrate it to New Employee Center Application so that we can fully leverage the ne...

  • Question

Response in time, Resolution in Time KPIs

We are trying to build number of KPIs using Platform Analytics e.g.How many Incidents are being responded in time by a support group (filter based on assignment group)?How many Incidents are being resolved in time by a support group (filter based on ...

  • Question

.MSG attachments are not attached to the Incidents from portal.

Hi Team, We recently observed an issue in our ServiceNow project. When creating an incident from the ServiceNow instance, attaching a .msg file works correctly—the attachment remains after submission. However, when performing the same action through ...

  • Question

SoW Lists Refreshing

Hello all, Our organization is currently migrating our Service Desk from using the old agent workspace to the new SoW. Something we have immediately noticed is that lists do not auto refresh like they do in agent. I have spoken with Service Now and w...

  • Question

About Database Views

I'm using a database view.The database view displays information from two custom tables.I believe the database view's function is to display only records that meet the same criteria.Is there a way to display all records from two tables in a single da...

  • Question

I want to display two table data in one list.

Below are the requirements.Are there any out-of-the-box features that meet these requirements?I thought I could use a database view,but is there a limit to the amount of information that can be displayed?- There are two custom tables.- The two tables...

  • Question

How to make order field editable in standard change templates

Hi, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have checked this in UI Polices and Client script how they are setting read only for order field. unable...

  • Question

Resolved! Restrict visibility of attachment on SCTASK and RITM activity

Hello, ON RITM and sc_task, only members from a particular group should be able to access attachments attached in Catalog Item Variables from the activity section. How to achieve this Any Insights into this are highly appreciated. 

  • Question

Resolved! Help to track variable value changes on RITM

Hi allI'm currently working on a requirement to allow Service Desk users to edit the variables on RITM records if needed (and, yes, we have tried to persuade the requestor that they should be cancelled and re-raised but losing that battle).I have the...

  • Question

Stacked Switches missing IP Address

Hi All,Our CMDB health results flagged our stacked switches because the IP Address field was blank. Discovery found the entire stack, created CIs for the primary and each secondary, and created all the relationships. However, the secondaries don't al...

  • Question

Inbound Email: EML Attachment Not Parsing sometimes

This is the out‑of‑the‑box Script Include EmailUserReportedPhishing. Sometimes it is unable to parse the data. It creates the phishing email record, but the data is not parsed correctly—we are unable to see the proper body content in the phishing ema...

  • Question
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