ServiceNow Community

Implement Data Retention Policies using ServiceNow System Data Management

The archive and deletion rules defined below should be implemented using ServiceNow System Data Management (And these rules should be applied to the particular Service Catalog Item)features.Default policy- Records older than 3 years are moved to an a...

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Client script realtime Scenarios

Hello Everyone,I am looking to switch my current domain to ServiceNow. Could anyone please share some real-time client script scenarios so that I can practice and validate my knowledge?

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Big Career shift - need help

Hi Everyone,I completed my graduation in Nursing, but I have a strong interest in building a career in IT. I recently transitioned into ServiceNow, completed the Fundamentals course, and earned my CSA certification.Now I am at a stage where I feel a ...

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New field in CWM table is not availabe in personalize columns

Hi All,I have created new field in CWM task (sn_cwm_task) and type is percent complete. I am not seeing it in personalize columns. Thank you!

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Tanium Discovery Not Populating “Last Used” or “Assigned To” in Software Installations

Hi Community,We are using Tanium as a Discovery source for SAM Pro, but we noticed that the following fields remain blank in the Software Installation table (cmdb_sam_sw_installLast UsedAssigned ToIs this expected behavior?I’ve heard that SAM Pro may...

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Close Case UI Action - Admin is Assigned to user

Hi there, I have a question that there is a UI Action in case record which is usually not visible to the Assigned to users. But I have a doubt if the Assigned to user is admin user then should that UI Action visible to the admin user or not

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How to add logic/script for extracting DL Group Members in flow designer

we have already have logic for create/modify/delete in place

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Documentation on Guided Tour Elements?

Hello, I am currently trying to create a guided tour for our service portal page. However, some of the elements in the page are in Shadow DOM and call outs can't be simply added via the designer. I am trying to look for documentation on the Guided To...

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Survey Follow Ups

Is there a field or action field in ServiceNow for management whenever there is a response to a customer survey? We're looking for functionality that lets a manager track any follow up on the survey response.

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SOW - Use of Favorites?

We just turned on SOW (previously been working in Native UI for a few years) ... but I am not seeing how users can use Favorites like they can in Native UI within SOW. Use case example: Many techs have knowledge articles saved in their favorites ...

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Service Map Permission issues with Credentials

Hi All, I am facing an issue where Service Map is stuck with error Permission issues with Credentials. I have attached the screenshot.Error Message: Permission issues with Credentials. Command: sudo netstat -ltnup | grep -E ':8080'. Response: no sudo...

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Deletion option stays On in Favorites Navigation bar

1. Click on Favorites Navigation bar.2. Notice all the X's are visible on all Favorites (for deletion). Thank you for your support in advance!

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Service Operations Workspace

Why is Location only populating for one location and not all in Catalog Tasks list???

When attempting to see the requested for user location in the list of SCTASK's, that is referenced from the REQ, why is it only displaying one specific location and not all the locations, eventhough the location is listed in the REQ? Need help!

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Can I install ITOM Discovery on a nonprod for free?

Is there a cost for nonprod install?I'm going to be walking a new client thru ITOM to configure this for them.I want to install MultiSrc CMDB / CMDB 360 on a nonprod to demo.I went into the client's nonprod, & queued up com.snc.itom.discovery.license...

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Get the field value (value) from a List Collector variable.

I am having a list colletor field in the catalog form "choose required PAM account" Now user might fill multiple values and submit the form. Till here everything is working fine This list colletor options coming from question_choice table . See belo...

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