ServiceNow Community

Email functionality

Hello Everyone, Is it possible to send email on the platform to a user or client without any case associated with it? Your response will be appreciated. Kind Regards,

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Autonomous IT: Zero Touch Support and Zero Service Outage Journey Maps

Every Autonomous IT story from a vendor follows the same three‑act script: services and operations are manual and reactive...then AI and automation are implemented.. then zero‑touch nirvana is achieved. It sounds elegant—and is almost useless when tr...

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Change Management
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Need to make a Variable Readonly and Mandatory both

Hi Team,I have a requirement in a Catalog Item where I need to make a variable both Mandatory and Read-only, even though it is not predefined as such.Is it possible to make a variable Mandatory and Read-only at the same time?If yes, what would be the...

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Allow Access for Visual Task Board

Hi All, We have a request to allow a Project Manager access to Visual Task Board in ServiceNow and to be able to leverage all functionalities of VTB e.g. adding, new card, lane, assigned to, update work notes.We are on Yokohama version, while checkin...

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Uncovering hidden Virtual Agent client branding options

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Regarding your Virtual Agent client's branding, there are many configurable options regarding the colors, icons, and fonts. These are well described on the ...

Article

Automatic Reminders for Incidents on hold pending customer after 3, 6 and 9 business days

I am trying to create a flow that will run daily and send a notification to the customer if an incident is on hold pending customer for 3, 6, 9 days. The Relative Before and After conditions on Updated date returns more than one day. Updated Relativ...

Question

Regarding population of due date

Hello,I have a requirement where when a catalog item is submitted it is stored as a request in a table.So we have a variable named due date where it stores the date when the request is created.But now i have a requirement that due date should be popu...

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How to create a flow for multiple service requests

HI, Please advise how to create flow for below requirement, All The service requests have to get approval before the task can be generated. ServiceNow autogenerates SR approval collected (User Approval → Yes, Manager Approval → Yes, IT Approval → Yes...

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Related lists on the Incident form are appearing one below another instead of side by side.

In the Incident form, related lists such as Task SLAs, Affected CIs, Impacted Services/CIs, and Child Incidents are expected to appear side by side. However, in my instance, these related lists are appearing vertically, one below the other. All the l...

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How to do compliance with "Microsoft CIS Suite Datacenter"

I'm facing a problem with Microsoft CIS Suite Datacenter. I do know the machines that have to be licensing which is "All the servers in cmdb_ci_computer that contains Operating System ESX, and Is virtual = false" I already tried to do the software i...

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Article description is not showing in search results and in article tile for custom template article

Hi All, I have issue with the articles that are created with Custom templates the Article description is not showing in search results and in article tile for other template articles the description is showing as expected.Where is the description fie...

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Dynamic filter on Project Time Category on Time Sheet portal

I have a requirement where the project time category must be dynamically filtered based on the category of the time card. I have used a reference qualifier on the project time category field to have it working on the classic view. How do I make it wo...

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Creating CWM Sprints from EAP

Working in my PDI, I created an EAP Configuration for basic Agile teams that has Stories and Features for Work Item Structure and Story for Default Work Item and Sprint for the Planning Calendar. I added a team and set the Team Agile Tool to CWM. W...

Question

Bounce Email Dashboard

Do we have a way to create a dashboard for bounced emails so we can retrieve the email addresses? I checked the available options, but I’m not able to create one using the sys_blocked_email_address or sys_blocked_email_address_log tables. I do see th...

Question

I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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