ServiceNow Community

How to generate a request to IT from a Legal Matter

Is there a way from a Legal Matter to generate a request over to IT in ITSM? If not, is there an alternative? When I go to the Task tab and create new, it is a Legal Matter Task.

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Sensitivity Label in ServiceNow E-mails?

Has anyone incorporated sensitivity labels into ServiceNow e-mail? This is somewhat important for HR and Legal related matters, but also a pseudo requirement from compliance teams: The idea is as part of notifications or as part of a workflow and a...

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Flow Designer
Workflow

Add the Vibe Code Lounge to your Knowledge Agenda!

The Vibe Code Lounge at CreatorCon Is Exactly What It Sounds Like Grab a coffee. Build something real. Walk away with a working app, and maybe a pretty sweet mug. The Vibe Code Lounge, sponsored by NVIDIA, is one of the most hands-on activat...

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ServiceNow Meetup: Dallas TX - 23 Apr 2026 | Thu @ 6 PM CST

Registration Now Open: ServiceNow Meetup - Dallas TX | 23 Apr 2026 | Thu @ 6 PM CST Calling all ServiceNow Developers, Leads, Architects, Customers, and Partners in and around Dallas! Your moment to connect, learn, and accelerate your ServiceNow jour...

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Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

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Sydney ServiceNow Enthusiast Group - May 2026 - Australia Release!

For our 2nd most 'fair dinkum' event of 2026, LIVE and in-person at Level 48, in the ServiceNow office in Sydney. It's time to reconnect with fellow ServiceNow enthusiasts, enjoy insightful talks, and savour some delicious food and drinks. We’ll ...

Event

Moving CMDB Data Certification Policies between instances.

I created 9 CMDB Data Certification Policies in a lower environment of Zurich to test the process in Data Manager, CMDB Workspace. What is the process to move/copy/export these 9 CMDB Data Certification Policies to a Production environment. XML? Up...

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Automation CI class - creating child class for different technologies

Hello guys! Just a quick question and second opinions on this. We have a requirement in our company to register InfraCode and other remediation automations as a CI per se, as it has versions and relationship to other CI and changes in those have pro...

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Resolved! How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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Questionnaire - why do I do see a header of Variables ?

Any idea, why on this instance when I show a Questionniare I see Variables after the title and before my question ? I cannot see why it suddenly started. I did wonder if it was an instance, plugin update, but a PDI that is to the same level is not s...

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Where can I find templates required for implementing HRSD

Hi Team,Servicenow provides a specific excel template to collect data related to a record producer or HR Service. Generally that excel template contains multiple tables which provides guidance in one table and other table it collects information abou...

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incident form is readonly after zurich patch 7 upgrade

After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?

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Designing an AI Command Center in ServiceNow – A Learning Experiment

Hi Community, As part of my ongoing learning projects in a Personal Developer Instance, I explored the idea of building an AI Command Center within ServiceNow. The concept was simple:How can we create a centralized visibility layer that aggregates op...

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Salesforce Spoke OAuth 1.0 – Access and Refresh Tokens Tied to Different Users?

I’m looking for confirmation on how Salesforce Spoke OAuth 1.0 credentials are stored and associated in ServiceNow.Observation / statement to validate:For Salesforce Spoke OAuth 1.0, the Access Token and Refresh Token exist as separate records and ma...

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Validate Lifecycle combination Business Rule error in Flow Designer

Hello all, When I am trying to update a Business Application record from flow designer,I am updating with Status --- Retired, Life Cycle Stage ---- End of Life, Life Cycle stage status --- Retired.the record is not getting updated with the values, in...

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