Post Script Secret Key Decryption

Hello all, I can manually decrypt the encryptedSecret property from an API endpoint with Postman using the Post-request Script.  How can I do this with ServiceNow? var jsonData = JSON.parse(responseBody); var newencryptedSecret = jsonData.encryptedSe...

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Process Mining in Minutes

Coming Soon!   Short videos covering real use cases across ServiceNow agentic and deterministic workflows. Each episode shows you how to use Process Mining to drive a specific outcome by detecting and pinpoint where problems are occurring, determini...

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OOTB Filters on Technical Dashboards in ServiceNow Platform Analytics

Hey All,  We have OOTB filters on the technical editor dashboards in ServiceNow.  We are noticing that these OOTB filters aren't behaving the same as when they filters are used on in-line dashboards. We discovered an issue when an user applies the fi...

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Discovery creating duplicate Windows Server CIs

We’re seeing duplicate Windows Server CIs created by ServiceNow Discovery where the newly created CI has an empty Serial Number. These duplicate records appear to be created during Discovery runs and only once per affected server.Key indicators on th...

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Hi , I am unable to view my vouchers after completing the course.

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Date Range fiter not working for Indicators reports

I have created 3 Indicator report and 1 Table based report. When I created Date filter and added client scripthttps://developer.servicenow.com/dev.do#%21/reference/next-experience/utah/shared-components/sn-component-filter/uib-setup based on this doc...

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System Clone and retrieving update sets

We have multi-factor setup for all admin accounts. This was causing problem with cloning and retrieving update sets. So we setup and account that was web services only and had the required roles. We also set it up with snc_read_only role. This has be...

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translated wrorkspce things

Hi everyone,I am using ITSM Workspace out of the box and I am having issues with translations.I already tried using sys ui message and sys translated but it did not work in this case.Now I am checking UI Builder to try to handle translations and I wo...

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External Access to Experience Pages with PAR Dashboards

External Access to Experience Pages with PAR Dashboards        What’s the Scenario? In some projects, especially in industries like telco, there’s a need to expose dashboard-style visualizations to external users (e.g., users with the snc_external r...

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An unknown error is visible on top "Sandbox: using sn_i18n is restricted!"

Hi Team,While testing the dev instance for the Zurich release, I encountered an error in the following location:Discovery Admin Workspace → Tuning Tab → Checks sectionCould someone please help me understand why this error is appearing and how to reso...

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[BLOG] : Advanced Work Assignment (AWA) in HRSD

In HRSD, we get a lot of HR cases like payroll issues, leave requests, onboarding queries, etc.If we assign these cases manually, it becomes difficult to manage and sometimes one person gets too much work while others are free.So, Advanced Work Assig...

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Challenges fitting CWM, SPW, and EAP together after Agile 2.0 deprecation

In our organization we are currently using Agile Development 2.0. Given the deprecation notice, we are evaluating CWM, SPW, and EAP. Our Agile 2.0 teams can be progressively migrated to CWM, while at the same time we implement SPW and adopt the Digit...

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Important Knowledge 2026 update!

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...

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Q1 Wrap Up: What Should We Build Next?

As Q1 comes to a close, I wanted to share.a quick reflection on the first run of our quarterly themes.   Over the past 10 weeks, we've started to build a consistent rhythm of conversations across the community, with practitioners sharing how they're ...

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