ServiceNow Community

Scale Your Monitoring. Close the Gaps. Do It Automatically.

Every unmonitored endpoint is a blind spot waiting to become an incident. This March, we're making it dramatically easier to eliminate those blind spots, whether you're migrating from another vendor, scaling thousands of monitors, or simply closing g...

blog

New Button for Goals in SPW workspace

Hi All,I'm seeing new button in Goals list in SPW workspace, clicking on it will create a new goal. All the lists like strategic plans, strategic priorities have new button. I could not find them in declarative actions, if I need to edit the new butt...

Question

ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

Are glide lists groupable in reporting

I created a list report and would like to group by a glide list field, however that particular field is not available in the Group by drop down list. Are glide lists not able to be made groupable for reporting because of its data type?

Question
Service Mapping

Resolved! Update Sources w/ MFA

Under the guide for setting up update sources to retrieve update sets from another instance, I have run into a simple problem. This does not work with MFA turned on for admin role accounts. Turning off MFA would be in violation of our cybersecurity ...

Question
Workflow

How to create a report based on a GlideList field of a change table?

I'm working on a requirement to show reports on a dashboard for change requests. I'm able to create simple single score cards and bar graphs through standard reporting. However, there's a report requirement where I need to create a report based on Gl...

Question

CSA Results Mail ID

Hi Team, I have cleared the CSA Exam on 27th of this month. I have cleared the exam. But I have registered the exam from official mail id and I am no longer associated with the company now. But the results were sent to my official id. How can I rece...

Question

I can't log into ServiceNow University

Hi. When ever I try to log into ServiceNow University it gets stuck in an endless cycle of logging in and getting redirected back to the homepage. I get through username, password, and authenticator before it starts flipping back and forth. It doesn'...

Question

translated wrorkspce things

Hi everyone,I am using ITSM Workspace out of the box and I am having issues with translations.I already tried using sys ui message and sys translated but it did not work in this case.Now I am checking UI Builder to try to handle translations and I wo...

Question

Reference Icon Table

We have a field on a table that extends cmdb_ci called cmdb_ci_service_calculated. On it is a field referencing Business Application. When the field is populated, I get the standard "i" preview icon. When I click on it, it's the wrong table. If I go ...

Question

Issue with timezone

My instance is in Australia/West Timezone, and I use below code... after record creation... frond end time and backend XML timings are different,, I want both frontend and backend start time should be 6:00:00 and 10:00:01var daysToCreate = 60; var g...

Question

ServiceNow deployed on Microsoft Azure Tenant

I have a NNL client that is looking for information on installing ServiceNow on their Microsoft Azure Tenant - they are a state government client but have their own Azure tenant. Are there any limitations or concerns in this approach?

Question

AI Search in ESC

In Zurich, we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...

Question

Challenges fitting CWM, SPW, and EAP together after Agile 2.0 deprecation

In our organization we are currently using Agile Development 2.0. Given the deprecation notice, we are evaluating CWM, SPW, and EAP. Our Agile 2.0 teams can be progressively migrated to CWM, while at the same time we implement SPW and adopt the Digit...

Question

System Clone and retrieving update sets

We have multi-factor setup for all admin accounts. This was causing problem with cloning and retrieving update sets. So we setup and account that was web services only and had the required roles. We also set it up with snc_read_only role. This has be...

Question