In Incident task table for parent record it should visible affected user how to proceed with this?

• Question

Task 12: Build Query with Non-CMDB Table.

Hello,I also had difficulty in finding solution for theTask 12: Build Query with Non-CMDB Table.But after a lot of changes I made I got the solution for the same.Here is the Solution for this query:Step 1. Navigate to CMDB Query Builder.Step 2. Creat...

• Question

Server Discovery fails with "credential not found"

We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...

• Question

Server discovery jobs fail with "Could not find any valid credentials"

We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...

• Question

Service Mapping not discovering backend and database running on Kubernetes

Hi Community,I am working on ServiceNow Discovery and Service Mapping for an internal application hosted on our company servers.When I create a service mapping entry, I am able to get partial results, but the backend components and database are not d...

• Question

Contextual Search results in email

Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...

• Question

I need urgent help with VA

 i have an issue that i've made a application which has a custom Provider Channel and i want to use it in a llm assistant, pq i can't find a way to make it apear in the selection

• Question

HRSD playbook experience help

 Hi everyone! I’m looking at the OOTB Onboarding HR case in HR Agent Workspace. In the playbook, I can see both HR Tasks and child HR Cases displayed as part of the lifecycle.In my client’s instance, the playbook only shows HR Tasks - the child HR Ca...

• Question

Facing issue while installng mid server in my personal laptop.

Hi, Let me explain the steps I followed until now.1. Downloaded Zip file2.Copied that file into C drive(not sure this required or not)3.Created mid server user4.In Config file , given the instance details and mid server user details5.Right clicking o...

• Question

Could not find a record in sys_hub_flow_version for column version_record referenced in this update

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   The issue described in this content, has been fixed by ServiceNow in Patch 5 of the Zurich family release.   Hi there,   Working on a Flow in Workflow Studio, developm...

• blog

ServiceNow Event Management - Bi-directional integration with Servicenow

Hi All,Need a help to understand whether bi‑directional integration is supported using ServiceNow Event Management for SolarWinds. If supported, kindly advise on the configuration steps to be followed; otherwise, please share any limitations or const...

• Question

February Speed Networking (EMEA-Friendly Time)

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and ca...

• Event

The Easy Way to Highlight VIP & Priority Fields in Workspace

Highlighting Values in ServiceNow Workspace: A Quick Guide In the ServiceNow Workspace view, highlighting specific field values can be challenging because the workspace interface doesn’t display the same icons or visual cues available in the traditi...

• Article