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What`s New Popular Posts More The latest in Community Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Adding ITIL role ro service account will act as license consumed? Hey All, If we give It... Read More Tejas Adhalrao Specialist How to configure Easy Import to always use an existing Transform Map? Hi everyone, Issue: I'... Read More Tejas Adhalrao Specialist Workspace List Error I have a Workspace page that displays records using multiple sys_ux_list configurations under the same c... Read More Tejas Adhalrao Specialist Best Approach to Export Large Data Volumes Hi Everyone, I have a table containing around 300,000–400,000 records. When exporti... Read More Its_Azar Specialist ServiceNow's JavaScript Executor You might already know about this tool, but if you don't, here's a handy little Ser... Read More George_1 Specialist Knowledge Workflow show "Pending - Not Started" I am creating Knowledge Articles using different artic... Read More Shivalika Specialist Button in Employee service center portal for incidents hello all, Does anyone have any idea how to create thi... Read More George_1 Specialist Workspace related lists count When I open a record, the related tab “Diagnosis and Recovery Tasks” initially show... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Register today for the SNUG Live event! Hosted by tracyo_brien 14 Jul, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: What's New in the Australia and Q2 store release for ITOM AIOps Hosted by ServiceNow 15 Jul, 2026 08:00 AM PDT Event Details Online AI Leadership Roundtable: Leading AI Transformation in Mission-Driven Organizations Hosted by Mayleen Fitzcha 15 Jul, 2026 12:00 PM PDT Event Details Online Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption Hosted by Sarah Wood 16 Jul, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy - What's new in Australia: Identity Hosted by Abigail Lavadia 16 Jul, 2026 09:00 AM PDT Event Details Online Office Hours with Francis Frei -- How to Apologize (APAC) Hosted by jasminecole 17 Jul, 2026 03:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

GlideModalForm - template toolbar

We're using a plugin that adds a UI action button to task. When the button is clicked it calls GlideModalForm to open a record on another table in a pop-up form. When the user fills in the pop-up form and saves the record, the task is automatically c...

  • Question

REGISTER NOW – UK SNUG Main Meeting in Leeds on 25th February

The next UK ServiceNow User Group (SNUG) in-person meeting is taking place in Leeds on Wednesday 25th February.   This one-day SNUG will bring the ServiceNow community together to connect with and hear from fellow ServiceNow users, sponsor partners a...

  • Article
  • SNUG Event

Dashboard Usage Database view

Prior to the Austrialia release, I had a database view that used the pa_dashboard table and the sys_ui_navigator_history table.  This allowed me to report on the user that was viewing the dashboard.Since the Austrilia release, the view no longer work...

  • Question
  • Platform Analytics

Thoughts about Third Thursdays as an extention of First Friday's?

As mentioned on the June FF, we stated that we had more volunteers for speakers than we have FF session. Post a Yes or No below.    We would start Third Thursdays. Webinar style just like the main sessions. 30-60 minutes with just the main topic + Q&...

  • Question

subflow variable input access

Hi,Why am I getting this error in my sub flow?Im trying to set variable and access the input using the script but im getting this error:Insufficient access level for operation [write] on Action Design entity [sys_hub_flow : d4d4eca59f0ec710d8a66e0812...

  • Question

Live Connect - Getting Started

Getting started with Live Connect in ServiceNow A practical guide to connecting your BI tools — Power BI, Tableau, Excel, and others — directly to ServiceNow data using standard SQL, without building ETL pipelines or moving data out of your instance....

  • Article

Recurring Incident creation issue from Service Request.

Dear All,I am encountering an issue in ServiceNow where a recurring incident is being generated again and again despite of associated RITM already closed ,But the associated workflow is making the iterations again and again. Now provide me a backgrou...

  • Question

Oracle Licensing in ServiceNow SAM - 7 Activities customers should complete

Oracle is consistently one of the most complex and audit-heavy publishers in any organization's software portfolio. Getting your ServiceNow SAM environment correctly configured for Oracle isn't just a technical task — it's a compliance risk mitigatio...

  • Article
  • Software Reconciliation and Compliance

How to configure the external facing Personal Data Rights form (Zurich)

My clients are interested in configuring the Personal Data Rights plugin for Privacy Management, in large part due to the external facing form that comes with the plug-in. They are on the Zurich release, and according to the product documentation - t...

  • Question
  • Integrated Risk Management (IRM)
  • Policy and Compliance Management
  • Risk Management

On hold state and reason awaiting caller not firing

Hi,  I need assistance, for some reason when an incident is placed on hold with reason awaiting caller. Nothing happens at all. The business rule is there OOB no changes have been made. I created another business rule to make sure, see below screensh...

  • Question

Visitor Management : Restrict visitor limit for a location

Hi everyone, We have a requirement in ServiceNow Workplace Service Delivery / Visitor Management and would like to know if there is any out-of-the-box (OOTB) functionality to support it.Our requirement is to enforce a daily visitor capacity per locat...

  • Question
  • Rome
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