ServiceNow Community

Advanced Reference Qualifier Not Working on Catalog Item ESC

Hi Having an issue with my Advanced Reference Qualifier.I have 2 tables called Function / Sub-Function. Sub-Function references Function.Sub-Function table: I have created 2 variables of type: Reference.Function:Sub-Function:I'm trying to filter out ...

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Using Table API GET method on wf_context is not showing correct table name in response

When I use the Table API via rest api explorer on the wf_context table, the response is as follows: { "result": [ { "ert_outlier_workflow_actions": "b69c7e18eb532100ec9a82810206fea4", "parent": "", "return_value": "", "timezone": "", ...

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Where do you search for existing content in the community?

Use the help link at the top-right corner of the page

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Is there an OOB AI Agent in ServiceNow to handle SLA-breached incidents and recommend resolutions?

Hi Community,I’m exploring the capabilities of Agentic AI in ServiceNow and would like to understand whether the following use case is already available out-of-the-box.Use case:When an Incident SLA is breached, an AI Agent should automatically:Identi...

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ServiceNow Display issue (Banner) post Zurich Upgrade

Dear All, One of the issue reported by the user in our ServiceNow Environment which currently upgraded to Zurich last month .Issue was the description details are missing in the incidents in the My requests/Closed call sections in the Service portal....

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EY Hiring ServiceNow - Staff and Senior

Anyone interested. Please send me your profiles - Sathish.hari@gds.ey.com

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how to switch view from ui action

Hi All,How we can directly switch to a particular view from a ui action? Tried few scripts but not working as expected.// Redirect to newly created record with view var url = '/u_email_client.do?sys_id=' + response + '&sysparm_view=genai_stand...

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Virtual Agent Dashboard (under Conversational Analytics)

I was trying to see a way to enable the 'Virtual Agent Dashboard' under the 'Conversational Analytics'. I read somewhere that some plugin needs to be enabled for Virtual agent dashboard, but not able to get the actual plugin or steps to enable it W...

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Performance Analytics
User Experience Analytics
Virtual Agent

Did Anyone Receive the ServiceNow AI Summit Bengaluru Confirmation ?

Has anyone received the invite for the ServiceNow AI Summit in Bengaluru?I had registered and was put on the waiting list, but I haven’t received any further emails yet.Just checking if anyone here has already received a confirmation email.

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Does adding a new record under Application Registry for oAuth needs a license

Hi,Please confirm if i create a new oAuth record under Application Registry requires license? RegardsSuman P.

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Stories not visible in Sprint Tracking

I have added stories in a sprint. When I tried to view the Agile Board, I can view stories in Sprint Planning, but I cannot see any stories in Sprint Tracking page. I checked both the owner and user have necessary roles. Stories visible in Sprint Pl...

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How can I restrict a catalog item to only be visible for a specific user group in ServiceNow?

I have a catalog item that should only be available to the HR team. Right now, it’s visible to everyone in the Service Catalog. What’s the best way to limit visibility so only HR users can request it?

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Regarding service now csa certification vouchers

Hi everyone, I am preparing for the **ServiceNow CSA certification** and planning to take the exam soon. The certification voucher cost is quite high for me. Is there any possibility to get a **discounted voucher, promotional code, or any official pr...

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How to track all scripts , Ui Actions , Ui plicies when I click Save in sc_task SOW form?

Hello,Could you please help with this topic?When the “Assigned to” field is empty and I click “Save”, it should normally display an error message, but that is not the case. How can I track any executed code or policy that might affect this behavior?...

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How to wait for a flow based on the variable's value provide from the RITM

Hi,I am currently working on a scenario in Flow Designer and have run into an issue. I want the flow to wait until a value is provided in the subcategory variable. Here’s the use case:The flow creates a task for a particular business function.In the ...

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