ServiceNow Community

How can I create Work order task Survey which can generate multiple incidents/emails?

Hi, Within FSM, engineers complete a questionnaire at the end of a job. The questionnaire checks certain things, but then allows the engineer to report a fault and the fault type is dropdown listing 16 or so different issues. The fault type will eith...

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Field Level Attachment Mapping

Hi , We have a catalog requirement, in which there are multiple phases (6 ) in same workflow. Now we want to copy the data from phase 2 to phase 5 & 6. we are able to copy the string fields from source sc_task(Phase 2) to target sc_task(phase 5&6), b...

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Resolved! List Control not showing View option for non Admin users

Our user's don't have the option go to their List Control and select different Views. What setting do I need to update so get "Views" to display under List Controls? Screen shots show my view showing Views and other users not showing it.

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Creating related list to the same table but wih different filters?

Hi team. I was asked to create a related list to an existing table, but with different classification - and make the list editable. In practice I'm talking about Program table (pm_program) where a related list to related projects (pm_project) already...

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Icon for Close Engagement Messenger

Where can I change the icon for closing the engagement messenger? I was able to change the icon for opening Engagement Messenger under All -> Engagement Messenger -> Modules -> Appearance -> Launcher Icon.

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Unable to access sys_script table via API using custom role (403 Forbidden)

Hi Team, I’m facing an issue while trying to access the sys_script table through the Table API using a custom user and role. I created a custom user named test_user and a custom role named test_role. The role test_role was assigned to test_user, and ...

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Customised topic not working for VA

Hi, I am trying to customize the greeting of virtual agent. It should include the username(customer name). I have created the topic. But when trying to use that topic, the topic is not appearing in search. Please suggest what I might have missed. ...

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Is it possible to restrict an indexed search source(ai search source) by role?

Hi Everyone,Global Search returns results only if the user has the correct ACL permissions, but I want to confirm whether index search sources (ais_search_source) themselves can be restricted by role.Any guidance or best practices would be appreciate...

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Customize the OOB UI page for KA creation from Resolved Incident in Service Operations Workspace

HiWe are working on a UI Page in SOW. Go to SOW >> Resolved Incidents >> Open any incident >> Click on 'Create Knowledge'This will open a OOB UI Page i.e. Create Article. We want to modify this UI page so that it will show the default selected Knowle...

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step 6 in the lists and filters lesson

On step 6 of the lists and filters lesson I only see I have 9, 1-Critical rows to change the state to In Progress. Also, when i try to change the state, I receive an error message saying security prevents writing to this field. Please advise.

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Escalating REQs. RITMS, SCTasks

We are a hospital and many times our caregivers enter a service request and need it fulfilled before the allotted SLA. This is a challenge because requests generate multiple tickets that could be fulfilled by various groups. Is there an OOB function ...

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Create a report of 'Requested Item [sc_req_item] created from members of particular group

Hello, I need help created a list report of sc_req_item records that are created from users that are members of particular groups.I tried to use related conditions but I'm having trouble. Thank you!

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Modeling Concept of an MPLS Layer 3 VPN Service in TNI with the ‘Network Service Instance’ class

The Purpose of this Article (what’s in the article and what’s not) What this covers: Concept for modeling L3VPN in TNI. The three-layer NSI pattern (global service > VRF > Network Service Endpoint). How NSIs sit on top of infrastructure CIs. implemen...

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Discovery - deduplicate Software CIs based on version

Hi all ! My customer has Discovery which runs on his instance, and raised me a ticket on duplicated Software CIs.After investigation, they are not really duplicated CIs, but the same software with different versions. You can see an example with 7-zi...

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Help: Session contains no certificates - Untrusted

Hello everyone, I am running an action from the Flow Designer that basically makes REST calls. However, when executing without the Mid Server, I am encountering the following error: This URL allows me to execute without the Mid Server. When testing ...

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