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onCellEdit Client Script error: "View should be one of..." despite sys_ui_list record existing

Hi Community,I am facing a strange validation error when saving an onCellEdit Client Script. I'm hoping someone can point out if there's a specific cache or hidden property I'm missing.The Issue: I am trying to restrict an onCellEdit script to a spe...

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Record producer push variables editor formatter in Case and Incident

Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...

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microsoft form data send through email in servicenow

I am trying to implement a scenario. Whenever a microsoft form is submitted, data should be send to my personal email. That email is authenticated to servicenow also so that i can get that email in servicenow and then using inbound email i want it to...

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Is build agent is still open in pdis ?

Is build agent is still open in pdis if not can we use now learning to experiment it ?

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Time out node in virtual agent designer topic

Hi,Is there any way we can apply a max-wait time/timeout branch after live agent doesn't accepts the live agent chat in a virtual agent designer topic? If yes, how can I do it? Thanks in advance!!

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Filtering choice field options based on a multi-select parent field

Hi everyone,I’m working on a form in ServiceNow (standard table form, not Service Catalog) and I’m trying to understand whether a specific requirement is technically possible.ScenarioI have a field called record_typeType: List (multi-select choice)Ex...

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PROBLEM - PTask approval

Hi, While closing the problem PTask, need an approval for specific group. once approved then only the problem ptask needs to be completed How to achieve this. please need suggestions Problem Task formOnce i click on complete button, a popup will appe...

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Query on Policy Exception Getting Closed at 80% Duration

The policy exception has an out-of-box (OOB) flow that gets triggered when the duration reaches 80%. At that point, the exception is automatically getting closed.May I know why it is getting closed?

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Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

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Dispatcher Workspace skill and agent filters not populating

Hi Community,I’m facing an issue with Dispatcher Workspace filters in Field Service Management.In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”, and the filters are not...

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Tokyo

SAM Office Hours: Complete Q&A Archive

Your comprehensive resource for Software Asset Management questions and expert answers from the Office Hours series. What is SAM Office Hours? SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Softwar...

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REST API OAuth

I am unable to get a REST API token using ServiceNow OAuth. We are not yet on Zurich to make use of the MIC. I selected OAuth API endpoint for external clients. The token does not get issued when using Client ID and secret. We have Entra ID serving a...

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SAM Office Hours Q&A December 2025 | AMS/EMEA Session

About This Document This document contains 74 questions and answers from the SAM Office Hours session held on December 16, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Manageme...

Article

SAM Office Hours Q&A December 2025 | EMEA/APAC Session

About This Document This document contains 24 questions and answers from the SAM Office Hours session held on December 2, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Managemen...

Article

Please explain the concept of review and track the end of life (EOL) software products

Hi Folks, I am trying to explore and understand the different sections in Software Asset Workspace. I am not able to understand how the data to be populated in the Lifecycle Management dashboard section. I also have gone though the doc link https://...

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