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Community activity

Resolved! HR agents in collaborators not able to edit the Cases

Hi Team, I am new to HRSD module, I have requirement to fix the Collaborators issue in case form. I gone through Collaborators functionality in docs, the believe users in Collaborators filed they have full access to the respective cases.  Now the iss...

  • Question
  • Case and Knowledge Management
  • HR Service Delivery

What is sys_prefix

Hi Community,I have a question regarding the term "sys_prefix" mentioned in the following documentation: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/system-logs/task/t_ConSysTablDelAud.html I tried looking for th...

  • Question

Change Request API

Hey guys , i am trying to retrieve the impacted services info for the change request. I tried to pull data from task_ci and task_cmdb_ci_service but the results don't seem to be matching with what I see in the ui . Any suggestions pls?

  • Question

Publish Button on Knowledge article

Hi all,Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?  

  • Question

Resolved! Based condition should not onSubmit the form else onSubmit

Hi Team,I have a catalog item with an onSubmit client script that enforces some conditions. Currently:The script enters the if block and shows the error message as expected.However, when the conditions are not matched, the form does not submit as int...

  • Question

UI ACtion on Attachment related list

Hi All, I have 2 instace where UI action "New" is visible and present on the attachment related list.In the normal UI it is present but in the workspace it is not visible.Checked the both instaces we have unchecked the workspace form button is unchec...

  • Question

How to add Platform Analytics Dashboard to Service Operations Workspace

If you need to add Platform Analytics Dashboard to any of your Workspaces, please find guide below In this sample, I added it on SOW 1. Open your configurable workspace in the UI BuilderUI Builder -Experience -> Service Operations Workspaceadd pageI ...

  • Question

Resolved! Aged ticket

What conditions do we use for to create report Last 15 days and last 45 days  aged ticket we don't have options for 15 and 45 days Can someone pls guide me ? 

  • Question
  • Performance Analytics

Resolved! How to link a dashboard to a sub-menu in CSM Workspace?

Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...

  • Question
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