ServiceNow Community

Service Catalog Item - Item view depending on roles

Hello,I have a Service Request to which all the population of my company had access to. We need to change this so that only a portion of the company is able to view, access and use it based on roles. For example:People that should be able to view, ac...

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OnLoad Client Script is not working with GlideAjax

OnLoad Client Script:function onLoad() { var ga = new GlideAjax('global.TestingClientSide'); ga.addParam('sysparm_name', 'onLoadTest'); ga.getXMLAnswer(callbackFunc); function callbackFunc(resp) { alert(resp); g_form.setVa...

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ログインユーザーをデフォルト値にしたい

User[sys_user]テーブルを参照しているフィールドのDefault valueをログインしているユーザーにしたいのですが、どうすれば実現できますか？Client scriptなどカスタマイズを実施せずに実現することが理想です。

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Notifications Weight Issue

I hvae created custom notifications with weight precendence to override the existing notification which was created with the conditions shown below in SS, even after using the weight field both the notifications are getting sentthe below is the condi...

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ATF test step query variables defined within custom UI Macros and set values

Hi All, We have catalog item variables displayed through a custom Formatter and UI Macro, on SCTASK record. Is there a way to query the visibility of Formatter and UI Macro variables, and set value for these within ATF tests? I tried using the OOTB '...

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Resolved! Ref info button is not working for CVITs table

When i click on info section on form for a reference field its not showing any info for CVITs table. Please help me on this how to troubleshoot.

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Navigate internally without reloading using action assignment

Hi, I have put this code in the action assignment's client script - function onClick() { const projectSysId = g_form.getUniqueValue(); const timestamp = Date.now(); // same as new Date().getTime() // Construct the proper Financials workspac...

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Form screen does not recognize field value changes in client script as record updates.

Form screen does not recognize field value changes in client script as record updates.I defined a ClientScript to change the items on the incident screen in accordancewith changes to other items.(onchange script)Unfortunately, the screen does not see...

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Request to Restore My ServiceNow PDI Instance

Hi All,I recently noticed that my ServiceNow Personal Developer Instance (PDI), is no longer assigned to me. I have important data and work stored in this instance that I need to recover.Could you please assist me in restoring access to my instance...

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Resource Card filter not working

I recently migrated to Resource Assignments from Resource Plans, and I'm having trouble creating Resource Card filters in the Resource Management Workspace. No matter what I select, I get all resource assignments instead of the limit I want. This h...

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we want to hide form action of create incident from form context menu of SIR form

we want to hide form action of create incident from form context menu of SIR form after one incident is created from the security incident ?Is there any solution for this?

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how to autopopulate the incident field with the incident number in related records

Hi we want to autopopulate the incident field with the incident number in related records section of SIR form what is the exact solution for this ? In PDI it is working , -TIA

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Resolved! How does metering work for Adobe? Intune doesn’t provide correct usage data

Hi team,We’re facing an issue with metering/usage data for Adobe licenses. Currently, Intune doesn’t provide correct or reliable usage data, and we were informed that Intune doesn’t support accurate metering for Adobe.We’re using ServiceNow CSD to m...

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I want to create a RITM from the inbound email.

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Contract Management - Renew Modal - Renewal_option choices

Within the Contract management module we are adding some additional options to the Renewal Options field. We have added a new choice of 5 years to the dictionary, and updated the relevant UI Page (contract_renew_popup) for this modal to show the new ...

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