ServiceNow Community

Sign up to shape the future of Admin experiences in User Account Management!

We’re inviting admins managing ServiceNow Digital Properties (SNU, Partner Portal, Impact, Now Support) to a 1:1 research interview to share a bit about their admin responsibilities and also evaluate the new User Account Management (in-development) e...

blog

Will safe sprints automatically copied over to rm_Story in eap migration ?

None of the stories migrated in to rm_story had the sprint/agile iteration copied over

Question

HRSD Configurable Workspace

Hello Community, We have a requirements from configurable workspace: To make custom fields mandatory only if subject person is from India else it should be non-mandatory . What I tried : Creating UI policy putting all condition with that specific Hr ...

Question

Resolved! Knowledge article template selector Configuration

I need to change the order and rename the items in the Article Template selector for kb_knowledge. In the current version, I can do this by clicking the Edit Interceptor button and rearranging the order and names. However, these changes do not apply ...

Question

Regarding list collector variable

Hello,I have a variable of type list collector and which is editable, so the variable is populating through api with few countries when the request is created.My requirement is when fulfillers will start work on the request, they should be only able ...

Question

Transform Map with 3 Coalesce Fields Not Creating Record (cmn_schedule_span)

Hi everyone, I'm facing an issue with a Transform Map that I can't fully understand. I have a Transform Map targeting cmn_schedule_span with three coalesce fields defined:start_date_timeend_date_timeschedule.nameSince schedule is a reference field, ...

Question

How to upload IBM Consumption /Usage /Installation

Hi, We have enable the plugins for IBM Compliance. However, we were not able to have the integration to ILMT and/or Anglepoint. Now my question is, how can we upload the extracted consumption from ILMT to ServiceNow to reconcile with entitlements? An...

Question

Copy of 'Triage and categorize ITSM incidents' agentic workflow is not working properly

copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?

Question

Predictive intelligence Unable to predict.

I have trained a predictive intelligence model in "Similarity" in tested that it was working fine but now it is showing "unable to predict"Can someone tell the possible cause and its resolution.

Question

A mechanism to change the value of the approval field in the request record from "not requested" to

I have linked a catalog item to a flow.However, after migrating using an update set, the flow stopped working for some reason.After investigating further, I realized that the approval field of the request record was still set to "not requested."In th...

Question

Enable External Users to access Dashboards from Portal

Hi Experts, We have a requirement of showing dashboards with interactive filters in Customer Service portal for Customers with ‘snc_external’ role. We cannot use iFrames and use the dashboard link in portal as we get ‘403: You do not have permission ...

Question

Service Portal - Record Produer

I have a requirement: As soon as user attaches file in out of the box attachment, then data in the file should be stored in a variable which is multi line text.

Question

Resolved! IRE API reclassification flags

Hi, In the documentation https://www.servicenow.com/docs/r/servicenow-platform/configuration-management-database-cmdb/c_CIReclassification.html described how to turn off reclassification for the javascript payloads ( classUpgrade flags and others )...

Question

Spell check to be enabled on the email field of hr case

Hi,I am looking for a solution when managing a case via email the content of email need to have spell checker. Is it possible to do? If yes, how can we achieve this? Thanks in advance!!

Question

When Should You Extend the Task Table in ServiceNow? – Lessons from a Personal Project

Hi Community, While building a personal ServiceNow project in my Personal Developer Instance, I had to decide whether to extend the Task table or create a completely new standalone table. That decision had a bigger impact than I initially expected. H...

Question