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Resolved! Event Management Rules

I can not figure out how to make an event rule that takes my events and creates an incident from them. I'm able to manually create the incident from the alert associated with my event. But I can't get the rules to do it. The event alert does not have...

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"New" Data Certification - Data Certification experience in CMDB Workspace

Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...

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Glide Date and Time APIs

Hello all,I wanted to know does glide date and time are server or client based or can be used in both? I don't understand it straight forward like g_form or glide record APIs!!Also do we have OOTB script include or utils which can extract date, day, ...

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Licensing clarification – CSM Case extension

Hello,I hope you are doing well.We are currently reviewing a design decision in our Customer Service Management (CSM) implementation and would like to confirm the licensing implications to ensure compliance and proper documentation.Licensing contextO...

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Resolved! add "preview this record" to location on incident record

How do I add the "Preview this record" on the Incident record. It works great for other places in the Incident record, but doesn't show up for Location. The location and name are both fields showing info from the location table, so attaching it to ...

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Replace URL field display with clickable label (“Click here”) instead of long raw link

Hello,I need to show a short clickable label (e.g., “Click here” or a document title) instead of the full raw URL for a URL-type field on platform forms (UI16 / Next Experience).Constraints: keep the URL value intact in the field (DB), avoid Service ...

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For ServiceNow Powershell script Action How can we mask App Registration Secret on Server?

For ServiceNow Powershell script Action How can we mask App Registration Secret on Server? We have App Registration stored in variables.How can we mask it in Powershell script Action.

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ServiceNow Vault Suite Welcome Guide

Welcome to ServiceNow® Vault Are you ready to start your ServiceNow Vault journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to set you on the path ...

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Email notification firing multiple times when updating Multi-Row Variable Set (MRVS) in RITM

Hi everyone,I’m facing an issue with a Catalog Item in Employee Center. I have a form where users can schedule sessions and add participants using a Multi-Row Variable Set (MRVS).The Workflow: When the form is initially submitted, an email is sent to...

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Relationship Hierarchy between Business App and File System/Storage File Share/AWS S3 Endpoint

Hi Community,I’m trying to understand whether ServiceNow OOTB CMDB relationships allow us to derive a hierarchy between Business Applications and File System / Storage File Share / AWS S3 Endpoint records, either directly or indirectly, without creat...

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How to show mandatory fields on the pop-up when we clicked on UI Action?

In SOW Workspace, in the problem table, we had a state field as Assess and there is an UI Action as Assess when we clicked on that UI Action, a Popup is getting appeared in which it is asking to fill Assigned to field.. now I added one more field as ...

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Looking for Guidance on Structuring Data Sensitivity Attributes in EA

Hi everyone — we’re looking for some guidance on how best to model a growing set of data‑sensitivity classifications within the Enterprise Architecture (EA) application.Our risk partners require application owners to certify whether their application...

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Join the 2026 Knowledge Management Research Panel

Participate in our Knowledge Management Research Program Hello Knowledge Management Community! We’re building a new roster of Knowledge Managers, admins, authors, and practitioners who want to help shape the future of the Knowledge Managem...

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Resolved! Data Manager policy type "Delete related CMDB Entry"?

I am trying to figure out how to use the Data policy Delete related CMDB Entry.The documentation is not helping and the latest slides from ServiceNow does not help either. Does anyone have a step by step explanation (especially what options are for ...

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How to block catalog submission if portal attachment CSV is invalid?

Hi all,I’m working on a catalog item (Service Portal) that requires users to upload a .csv file using the default portal attachment.I need to:Prevent submission if the attached file is not a .csv or is missing required headers (like batch_ref, origin...

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