ServiceNow Community

How to customise the Order Now, Add to Cart and Save as Draft buttons in Now Mobile

Hi everyone,I’m trying to work out how to customise the Order Now, Add to Cart, and Save as Draft buttons on the catalog item page in the Now Mobile app. I’ve set up my catalog items successfully using Mobile App Builder, and everything functions cor...

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Mobile app configuration
Mobile Studio
Now Mobile

Uninstalling Service Portal User Criterial Support Plugin

Hello Community, We have the "Service Portal User Criteria Support" plugin installed in our instance. Due to a configuration conflict with another plugin (Alumni Center), we need to uninstall and reinstall the "Service Portal User Criteria Support" p...

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Preventing resource assignment past end date

how are calendars used for restricting/preventing resource from assigning past end date?

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Resource Management

subscription Management

How we can manage the subscription management in production instance ?We need to calculate the usage of roles for subscriptions.I know by adding the groups under the subscribed groups will calculate the usage but what are the further things we need t...

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Unable to view data in report

I'm trying to create a report on the sys_outbound_http_log table,but this table is not available in the reporting source list. To overcome this , I have created a database view including this table. However ,when I try to generate the report, no dat...

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Handling unnecessary IP Address records

It is assumed that all IP addresses obtained are registered in the cmdb_ci_ip_address table.A column in this table.・Configuration Item・NicRecords with these two items set to "empty" are considered unnecessary and can be deleted.(First of all, is this...

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SCCM Service Graph Connector

Hello Experts,Setting up for SCCM service Graph. It gives below error : Using different PORT rather than default.The SQL DB is Windows Authenticated based and we have service account for that createdFirewall Ports are opened. Thanks

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Oracle Cloud Infrastructure (OCI) Discovery

Hello, We are long time users of Service-Now Discovery and long time users of Oracle Cloud Infrastructure (OCI). We have always only used Horizontal IP based discovery for OCI. However, now we want to get the Cloud Discovery working for OCI. I am h...

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What is best practice for stale CI relationships?

I'm in the process of cleaning up our CMDB which hasn't been managed for many years. One thing I've noticed is that there is a high volume (high enough to breach the OOTB threshold) for stale relationships. I've since established retirement policie...

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Resolved! Certificates for MIDServer

Hello ITOM Experts, We have MidServer up and running. Firewall ports are opened.Need to clarify do we need to import certificates (SSL/ TLS) to communicate from Midserver to devices. 1. Can the certificates be uploaded in ServiceNow instance in certi...

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Dynamic Filter

I am trying to create some reports for a dashboard that would be unique each user that views it. In order to do this I would need to add filters that are dynamic to who is viewing the DB. Adding javascript&colon; gs.getUserName() works for the "Creat...

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Inputs on Slack Spoke Action- Post Actionable Message

Hi Team, We have configured our flow from ServiceNow to Slack (Delivering Required Notifications). Now we have to configure the bidirectional setup i.e. sending information back from Slack to ServiceNow which primarily includes Approval Action as wel...

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How to uncover AI agent use cases with the HR Case Process Mining Evaluation project

This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for Employee Cases that have been made available on their instanc...

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Agent Chat - how to change icon of the agent's bubble?

Where do I go to change this NOW icon to a different icon in agent chat?

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Need Guidance on ServiceNow–Microsoft Teams Integration for MIM Implementation and Notifications

Hi ,We are implementing Major Incident Management (MIM) in ServiceNow and want to integrate it with Microsoft Teams for real-time notifications.Requirements:How to implement MIM?When a Major Incident is created or updated in ServiceNow, a notificatio...

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