ATF - How to attach an attachment from ESC Live chat window

Hi All,I'm writing ATF to attach file from local computer and test as end user and agent . I retrieved component to click the attachment icon and I'm able to see my local computer file when the icon is clicked via ATF but how to click and attach the ...

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Add attachment to 'Send Email' flow action

HI Team, How do we add an attachment to the email if its configured from 'Send Email' action in flow designer.I have seen solutions to copy the attachment to email record after Send Email action. But will it work as the email is already triggered? Th...

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How to pass a value from one variable set to another variable set in catalog form

How to pass a value from one variable set to another variable set in catalog form, I have requestor in variable set 1, i want to copy that value into variable set 2 how to acheive this

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powershell script is not working in flow designer

Hi Team,  This script is not working in the custom application: We are giving the user name.  Import-Module ActiveDirectory -WarningAction SilentlyContinue# Try to get the username from the environment variableif (Test-Path env:\SNC_userName) {$usern...

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How to auto-notify stakeholders before integration client credentials expire?

Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.). Goal: Detect credentials expiring within 30 days and automatically::: Email mapped stakeholdersCreate a tracking t...

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Global search is not working in native ui and Search result is coming different.

Hello,looking for solution on following issue- Issue Summary ->Global Search is not working in native UI and Search Results in SOW are different as compared to other instances.     tried generating the text index, repaired plugins ‘AI Search for Next...

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TRUE/FALSE box be mandatory

How can i make this true/false mandatory?i tried to edit it but there was no options for it. 

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What does the red dot mean next to the record producer in the screenshot?

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How to auto-notify stakeholders before integration client credentials expire?

Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.).... Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking ...

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Remove Documents from AI Search

Good day folks, Looking for assistance on removing Documents from being searched on ESC. I am certain I'm missing something in the configuration but I do believe this was OOB configuration. Reviewing the screen shots attached, we have a catalog item ...

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Start the Timer(time_worked) field when the state changes

Hi all, I want to start the Time field field when the state changes to In progress and want to pause it when it changes to on hold.How to achieve this? I have made glide.ui.timer.started  - false, to stop it from starting automatically.  Thanks,Poorv...

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How to auto-notify stakeholders before integration client credentials expire?

Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.). Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking tas...

• Question

How to auto-notify stakeholders before integration client credentials expire?

Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.). Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking tas...

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How to customize the fields shown in the “i” (information) icon popup for a reference field?

Hi everyone,I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view)....

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Seeking advice on auto-populate assignment group based on HTML field

Seeking advice on auto-populate assignment group in RITM based on the keyword that user has entered in the html field of catalog item form. Please share with me any possible ways to get it done.  Thanks!  

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