ServiceNow Community

For the OnVUE Pearson online exam, is an external webcam mandatory or built-in laptop camera enough?

I’m planning to take an online exam through OnVUE. Previously, for Webassessor exams, it was mandatory to use an external webcam and install specific software on the laptop. For OnVUE, do I need to install any software beforehand?Additionally, if I h...

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Email script

Hi, I have an email script for notification, I use it when record's insert to display the answer, and for another notification on update to display the updated answer. The script display the question if the answer is yes Example:user answer for:Q1 = ...

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Inquiry Regarding CreatorCon Pune 2026 Registration

Please help me with the registration process for ServiceNow CreatorCon Pune 2026 as I am interested in attending the event

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Where I can find the Lab exercises for CSA Certification

Hi All, Can someone point me in the right direction to CSA Certification Lab exercisesThanks in Advance! Syed

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Can't login after changing user ID

Hello,I changed my user ID on my main ServiceNow account from my corporate email address to my private email.Since then, I can no longer log in to learning, community, or support. I end up in an endless reload-loop on learning, an immediate "Authenti...

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update description of a task

Hello All , Due to a business need , i'm trying to update the description of a task in sc_task .I have created a Dynamic activity linked to this task .The problem is ; in the condition to the GlideRecord i have added the sysid of the task , but i ha...

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ServiceNow Portal – Customers Create and Manage Cases by Account

Hi everyone,I’m working on a ServiceNow portal where customers should be able to create, view, and work on their own Cases, limited to their Account. I’m looking for guidance on: The recommended approach to build this portal (Service Portal vs Experi...

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Event Field Mapping not updating Assignment Group on Alert

Hi, I am using Event Field Mapping to update Alert fields. I am able to: a. Fetch Batch Job name from Event table additional_info field. b. Query cmdb_ci_batch_job successfully c. Read assignment group (change_control) from the B...

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trying to update the response message but it is not getting updated for one of LLM topic

i am trying to update one of the LLM topic for one of the node when i click save and publish it is not getting updated to what i want it is going back to original description why is this happening

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ui policy

There is a scenario where in the incident table if the user does not belongs to service desk group then the assignment group field should be read only for that users. I tried using client script but not able to see the output and also i tried using u...

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Converting a custom component to fluent.

Hey com, how to get started with converting a custom component (seismic) to fluent?

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Resolved! How do you make XLA signals actionable not just dashboards in ServiceNow?

I see XLAs often end up as dashboards instead of decision drivers. how are you using XLA signals in ServiceNow to influence triage prioritization or Problem management in real time?

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ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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Resolved! Which CIS Certification Is Best for 2026?

In 2026 which CIS certification is the best to complete and most in demand?

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After RITM Creation how to create Standard change

Hi All, I have two catalog forms, each with its own template. Once the RITM is submitted, a Standard Change should be created based on the corresponding catalog item. I tried to store the form and template sys_id in system property and used business ...

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