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When selecting the + button (chrome_tab) within CSM Workspace and choosing 'New Case', I want to force the Case Type Selector, the same way you would through the 'Create Case' buttons. How can this be achieved?
Overview This article explains how to configure the “New Case” option in the Chrome tab (New Tab menu) in CSM Configurable Workspace so that it opens the Case Type Selector instead of directly opening a case form. The solution uses: OOTB UI Builde...
Who else thinks that now Leaning UI is terrible these days? I mean I cannot even scroll.What kind of UI is this? Can anyone please help me? @Servicenow_1
I need to:- produce a list of all reports that require ITIL role to access (done/easy)- I use a fix script to create a CVS file- I need to find a way, via script?, to find out "which user/s" have viewed the above identified reports. I thought th...
I have created a Taxonomy as news and features under this news , trading stories are there. On click of new it should redirect to the custom page I have created instead of using the OOB template in topics. How to achieve this.
Hi everyone, I recently received an email stating that my application for the RiseUp with ServiceNow Program has moved forward to the final review stage. I’ve completed all the prerequisites, and I’m very excited about the possibility of joining an u...
Hello,I have a question regarding the Parent Contract number and Child Contract number on a Record Producer.I have two variables on my Record Producer:Parent Contract number – Reference field (Contract [ast_contract])Child Contract number – Reference...
April: Knowledge Management: Why and How- Special Guests from Univ North FL + SN Updates for Australia on Knowledge Management!May: Transforming Knowledge Management on Platform (Customer Story)June: Now Assist & Knowledge- transform Clinician Experi...
Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...
We have an integration between a service bridge producer(US) and Consumer(customer). its a case to incident mapping. we have this weird bug where the data from us the producer makes it to the consumers remote task. but it doesn't type or write anythi...
Hi Team, SGC-SCCM works perfect when the Last run datetime is empty. However when that gets filled in after the 1st run it fails with import log as below. MID Server reported error: SQLState: S0001com.microsoft.sqlserver.jdbc.SQLServerException: Inva...
Hi Everyone,I am facing an issue while trying to apply email templates from the Email tab in CSM/FSM Workspace. When I click on the “Apply email templates” icon within the email composer, the templates are not being applied as expected. Steps to Repr...
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Agent Workspace
CSM Configurable Workspace
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