ServiceNow Community

HR Agent Workspace: Change From and Reply To within "Reply", "Reply All" and "Forward" functionality

Hi there,I'm looking to change the "From" and "Reply To" email address within the HR Agent Workspace "Reply", "Reply All" and "Forward" functionality. Is that at all possible?The addresses that are used now, are our "default/general" emailaddress, bu...

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Human Resources Service Delivery

Slow decision table of flow designer

Hello Experts, So i'm working on a decision table with 44 records and when i click create draftits basically taking forever to complete the process. In future i want to put 150 records in this table if it'll create issue like this shouldi got further...

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Rich Text in Platform Analytics - issue is no new typed text is showing in it

I want to add new text in Rich Text and KBA with hyperlink in it. Issue - In the Platform Analytics dashboard, a new Rich Text widget was added. When editing the widget using the Edit HTML option and adding text, the changes are saved/applied, but t...

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How to stop sw installs for handheld devices coming into SW installs table from Intune integration

Hi, We implemented Intune Integrations through SCG-Intune and the integration brings sw installs for handheld devices as well. The sw installs table keeps growing and we would like to stop populate the table with handheld's sw install so we look to ...

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Resolved! 403 forbidden when calling an AI skill form a MCP client (Postman or MS Copilot)

Hi community,I'm running a 403 forbidden error when trying to use an AI skill (incident summarization) published by a ServiceNow MCP server. Scenario:OAuth Client Credentials (with an integration user with ITIL role)AI Skill (OOTB) requires ITIL role...

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Inconsistent RITM behavior after Zurich: "Preview this record" and Assigned To not working

Hello SN Community, We recently upgraded to Zurich version this past weekend and I'm noticing that some RITM (not all) are not allowing the "Preview this record" action. The (i) icon is there but nothing happens when you click it. Also, some (not a...

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CSA questione xam

I have a doubt about this question regards csa exam:Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which CIs supporting that service have active issues?- Service Dashboard - CI Health D...

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Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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Make assignment group field read only on the incident form after saving in SOW

Once we select the assignment group and after saving the record in the incident form, the field needs to become read only in the service operations workspace, we can't change the assignment group. the below code is not giving the expected output. ple...

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Landing page not using correct donut chart in Service Operations Workspace

Hi, This is driving me nuts and this is only in my PROD instance as it works fine in DEV and TEST. The landing page Donut Charts that I select from SOW Configurations > Landing Page > Tier 1 OR Tier 2 Donut configurations do not actually show up for ...

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CSA Exam question

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table? - Field Matching- Select Data Source- Schedule Transform- Create Trasform Map- Load Data in some parts the answer is F...

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CSA question exam

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands -on experience with the new application?- Activa...

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Need to alter Create Case multiselect field mapping in CSM workspace

I created a new case type for CSM Workspace. I followed the instructions below to enable the Create Case multiselect. There are some fields, like Assignment Group and location that are not mapped OOB from this action. I haven't been able to find the ...

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Prevent linking new incident to closed problems

Hi Team, The selected problem is inactive and problem creation date/time is earlier than the incident creation date/time, then motif the user with this message <info message>”the problem is already closed and cannot be reopened ”1. xyz2.abc<info e...

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Displays a PI info message on issue record when opens in compliance workspace

Hi everyone, We started observing a Predictive Intelligence info message on issue record in the compliance workspace as shown below. Observed that we have an OOTB similarity solution to predict issue Assigned to based on Name and Description. It wo...

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