ServiceNow Community

Article Versioning in ServiceNow Knowledge Management

1. What is Article Versioning?Article versioning in ServiceNow Knowledge Management is the process of maintaining multiple versions of a knowledge article as it is updated over time. Instead of directly modifying a published article, ServiceNow creat...

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Servicenow Salesforce Integration Error ?

While I am trying to authorize servicenow, I am getting this error message ?? Don't know what I am doing wrong. Can anyone help me with this ??dev332702.service-now.com/oauth_redirect.do?error=invalid_request&error_description=missing+required+code+c...

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ServiceNow NLU model training and Customer Data PRivacy

Hi all, I have a question regarding VA that uses the NLU model. How is the model trained? Is the data leaving the ServiceNow Instance? Is the data at any point leaving the ServiceNow instance? Now using now assist by te way just regular NLU. Is the m...

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Label All ServiceNow Outbound Email Notifications with the wording 'Private and Confidential'

Label All Outbound Email Notifications with the wording 'Private and Confidential' Dear ServiceNow Community Colleagues, I have a customer requirement, whereby the company wants all Outbound Email Notifications sent from ServiceNow, be labelled with ...

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How do you quantify and articulate business value or cost savings from a CMDB implementation?

I’m supporting the go-live of a CMDB initiative and am looking for guidance on how practitioners articulate business value or cost savings from CMDB work. Unlike SAM or procurement initiatives where savings can be tied directly to license spend, CMDB...

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SNMP Discovery - Adding PDUs Raritan

Hello, We're trying to add my Raritan PDUs and we're getting detection. But it's not pulling enough information for ServiceNow to even determine they are PDUs. Discovery and Service Mapping PatternsApp id: sn_itom_pattern These are Raritan PX3 PDUs....

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adding script tags in workspaces (SOW, HR agent workspace...etc) and native view

I intend to use google analytics to track how users interact with my application. To do so, i would need to add a script tag into the head HTML element (refer to below). I managed to do so in the employee centre (by adding the script tag in the theme...

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How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

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How to detect keywords from email and set category and subcat in inbound email action in Incident?

Hi All,I am working on a POC and need some guidance.Is it possible to detect specific keywords in the email body and automatically set the Category and Subcategory of an Incident through an inbound email action? What would be the best approach to ach...

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Resolved! Designing DNS Record Documentation and Relationships in ServiceNow CMDB

ContextWe are implementing an automated process for managing DNS records through ServiceNow.Our automation uses PowerShell scripts via the MID Server to create or update DNS entries (A and CNAME records).The results are then stored in ServiceNow, and...

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Sorting is not working

Hi All,We have introduced a new attribute in the cmdb_sync_queue table with a decimal data type. However, the sorting (A–Z, Z–A) does not seem to be working for this custom field.Could you please help us check this issue?Thank you.

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Localization of Smart Assessment

Hi, Any guides/articles on how to translate smart assessments? @Alex Coope - SN

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HR case is getting auto-closed when created from record prodcer

Hi Community,I am facing issue related to auto-closing of HR Cases from record producer. I have created a flow along with that so when HR case is created, tasks are automatically being created when triggered. So, when I submit a case from record prod...

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Create Incident UI button not redireting to a New page which is OOTB

I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changesOOTB:- But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.After creati...

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Resolved! ServiceNow Agent mobile App - Push Notifications not working

In having created push Notifications for the ServiceNow Agent mobile app on Madrid, none of the notifications are successfully delivered. The Push notification log shows them as pending (also, screenshot of the system log included). After enabling ...

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