ServiceNow Community

Can we hide global in search and make service operations workspace as default

I need to hide the global search for x_role users, and make service operations workspace as a default search option for that users . Home page native side only just search function should be sow. Is it possible? Thanks in advance.

Question

Execute Skill receiving entire JSON object instead of string values from subflow outputs

Hello!I'm experiencing an issue with my ServiceNow Flow Designer setup and would appreciate your guidance.Current Setup: I have created a subflow that generates 5 outputs, all in String format. These outputs work correctly when tested individually.T...

Question

Create a release record from backend script and apply a template to it

Hi all, I have below requirements in Digital Product Release: 1. I want to create a release record from background script and apply a release template to it. But on the release record I could not see any particular field which stores this template va...

Question

Configuring the Now Assist Readiness Evaluation: An Implementor's Walkthrough

If you’re working with ServiceNow’s Now Assist platform, the Now Assist Readiness Evaluation is your first stop to gauge how prepared your instance is for Now Assist and agentic AI capabilities. Before you can see any assessment results, though, you’...

blog

How to Disable Activity Stream Input in Service Portal Form Widget?

Hello, I cloned the Form widget because I need to hide or disable the Activity field, along with the Post button and the Work Notes checkbox, while still keeping the activity history displayed at the bottom. This request comes from a business require...

Question

How build agent is useful from perspective of customer side?

I mean it is helping dev team(backend)to accelerate through but how build agent is useful to customer?

Question

ATF records are not rolling back after Zurich upgrade

After upgrading our instance to the Zurich release, we noticed that records created during Automated Test Framework (ATF) execution are no longer rolling back after the test completes.We also checked system properties related to rollback but did not...

Question

Scheduled Background Script – GlideRecordSecure() not updating Incident HTML Description field

Hello!I have a scheduled background script that updates the incident.description HTML field.Now I've read about ServiceNow scripting governance tool and I have added the admin user and all required users the snc_required_script_writer_permission role...

Question

impact of Risk framework retires

I’m trying to understand the system and data impacts of retiring a Risk Framework.Specifically, I’d like clarity on the following:What happens to downstream records associated with the retired risk framework (for example, risk statements, risks, cont...

Question
Integrated Risk Management (IRM)
Risk Management

How to redirect from technical homepage to custom workspace?

Hello, Is it possible to achieve this without using UI Script?From home page of technical view to a custom WorkspaceFrom: https://instance-name/now/nav/ui/classic/params/target/home.doTo: https://instance-name/x/home.do

Question

Lists and Filters task

I am having issues trying to input in the "Category" section so I can validate my task. I am following the steps correctly but every time I hit\try to add "software" it does\won't appear and just stays blank. Anyone have any suggestions that would he...

Question

attachment looping to azure to servicenow

Hi Team,We have used Azure integration we are sending attachments to azure if azure if they have add any raposteps this steps are storing description in ServiceNow along with what attachments we send to azure those attachment's again coming back to S...

Question

CMDB Data Management Policy Executions records disappearing

I have a requirement to build a dashboard to display data policy executions in a list. I was able to set a filter to display data policy executions that pertained to a semi annual vendor certification policy but the executions seemed to have disappe...

Question

Flow Designer get the last work note

Hello, this is probably really simple but I usually do a quick and dirty GlideRecord Script but thought I'd do it in Flow Designer.I want to add the last work note to the parent enhancement table, this works for the most part it shows the number and ...

Question

Resolved! Practical AI in ServiceNow – Where It Actually Adds Value

Hi Community, With AI becoming more integrated into ServiceNow, I’ve been reflecting on where it truly adds value based on my personal learning projects in a Personal Developer Instance. A few practical areas where AI can realistically help: • Case o...

Question