ServiceNow Community

To Dynamically populate dashboard based on logged in user in service operation workspace

Hi, I want to dynamically populate dashboards based on logged in user in Service operation workspace.Example: If a person logged in servicenow dev instance, if 'A' dashboard is visible in native UI then that same 'A' Dashboard needs to be visible in ...

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ServiceNow Has changed the SKUs for HRSD,

ServiceNow Has changed the SKUs like foundation, Advanced and Prime for HRSD, can customer still opt HR Service Delivery Enterprise, HRSD Enterprise Plus - HR User V2 & Moveworks standalone. Please advice

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Case and Knowledge Management

Identify Demand Duplication & Maintain a Cleaner Demand Backlog with AI-powered Similarity Detection

Identify Similar Records Identify Similar Records uses AI search to proactively surface related or duplicate demand records, helping Demand Managers maintain a cleaner, more accurate backlog. With a simple button click on any demand record, the s...

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Demand Management
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SPM

Notification not triggered for agent on email reply comments

Hi,We are currently facing an issue where the system is not sending notification emails to agents when a user adds comments via email reply, even though the comment is successfully getting updated on the ticket.To address this, I have implemented the...

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Unable to delete reconciliation rules from CI Class Manager

A user with appropriate roles such as admin/cmdb_admin is unable to delete reconciliation rules from CI Class Manager. When attempting to delete a rule, the system displays a success message, but the rule appears again afterward.I verified that the r...

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IT discovery for air-gapped networks

For most IT operators, air-gapped networks can be a nightmare for even basic discovery because of no connectivity to the rest of the organization's network. Each location normally requires a local IT expert to not only gather the data but also have ...

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Multiple Versions

MIM - Microsoft + Azure integration in ServiceNow

I want to send a notification on MS Teams Channel for the Major incidnets getting created. For that I created a flow and added action to Post message using Teams. I got an OAuth token from Azure AD alon gwith below permissions: ✔ ChannelMessage.Send✔...

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If You are Afraid of Capturing User Data, Wait Until You Build AI Agents Without It.

There’s a conversation happening in almost every enterprise right now, and it usually starts with someone in the Legal department saying: “Are we allowed to collect that?” It’s a fair question. Data privacy regulations, such as the GDPR in Europe, ...

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Reusable tests in service now

I’m trying to build a reusable test in ServiceNow and running into limitations around dynamically setting catalog item variables.What I want to achieve -Create a reusable ATF test which willImpersonate a user (passed as input parameter)Open a catalog...

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Disable the agent ability to change the their status state in Advance Work Assignment (AWA)

Hello everyone,I have this requirement where I was to make it that the agent shouldn't have the ability to change their state:Currently, I have resorted to using a BR where if the agent interact with the UI, the user has the agent role and they are p...

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Create major incident directly in workspaces

Hi Everyone, In servicenow instance, there is a menu option called 'Create Major Incident'. After clicking this button, it will redirect to a new record of major incident Similar1y, I want this functionality in CSM workspace and SOW workspace. Cu...

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generate csv file

hi i'm trying to generate through flow designer as flow it working but it not generate through rtask var rowsFromRequest = [];var row = '';var returnBox = new GlideRecord('sc_req_item');if(returnBox.get(fd_data.trigger.request_item.sys_id)){ v...

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maintain item list view issue

Hello I have an issue with Maintain item list view, I can`t search, can`t even right click to get the list options, can`t click on that hamburger menu ... seems like it is locked by certain ACL .. all was working fine but suddenly I got locked out o...

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Automatically update "Valid To" of previous article version when a new draft is created

How to update "Valid To" date of the previous published version automatically when a new draft is createdto make sure previous version does not go to pending retirement avoiding multiple published versions or accidental retirement of the latest versi...

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Sent emails in Activity Stream

A survey email is sent to the user after incident closure, but it doesn’t appear in the activity stream. Is this expected behavior because surveys are handled via the asmt_assessment_instance table? Any possible way to show it in activity stream?

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