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current.incident_state = 1 and current.notify=2 for new and forward type HR case inbound actions

Hi Team, In all of our new and forward type inbound actions for ur HRSD HR case creations, we have the below 2 lines of script as first 2 lines. However I am not able to understand their usage. Can you please help. current.incident_state = 1current.n...

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catalog item

while creating a list type of field for a catalog items i want the records to be populated when brand is "xyz" as well as order by sequence and it should be reflected in serviceportal view.i have tried in ref qualifier with the below element =xyz^...

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Image for a knowledgebase

When we create a knowledgebase, we can add a icon to help identify the knowledgebase.Where can we obtain some ServiceNow standard icons?

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Guided Tours in ESC Portal

I have created a Guided Tour for ESC Page in DEV Instance and after migrating its Update Set in TEST instance its not working,For checking purpose I have created a Tour in TEST and migrated its XML to DEV but its having the same issue its not working...

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AI Agent Failure When Using Knowledge Graph in Developer Instance

We are currently developing and testing an AI Agent integrated with Knowledge Graph in our ServiceNow developer instance. While attempting to summarize incident data using the AI Agent, I consistently encounter the following error:"Sorry, there was a...

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Assocating business service & application service and application service offering

Hello All,I am working on a requirement to establish relationship between Business service and Application service and application service offering . Here is my understanding : If i would like to establish relationship between Application service an...

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Resolved! Attachment pop-up

Hi All, Can someone please help me how to display a pop-up message as soon as i clicked in attachment icon in technical view. Below screenshot is for reference:

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Ask the Experts: ServiceNow-to-ServiceNow Integration Methods

Join Ask the Experts host Allen Andreas as he welcomes ServiceNow MVP Harneet, an expert in ServiceNow-to-ServiceNow Integrations, to explore the various methods that are available to you to help maximize your investment and level-up your usage of th...

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"Your access request is invalid" error from servicenow mail

I tried adding my organisation using the Request to Add Your Organization option in ServiceNow to get a voucher, but I received the mail with message: ServiceNow University – Your access request is invalid.

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How to change a default filter in the Project Workspace various tasks such as decisions

I can't figure out how to adjust a default filter in the new project workspace. For instance, there is a filter turned on to only show Decisions that are not in a completed/closed state. How do I turn that off to see closed decisions? I can do it ...

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Visualization using only one out of multiple filters

Hi, I have a PA dashboard with several visualization reporting on the Incident and Task (task) tables and currently having 2 filters on it:- Assignement groups- Assigned to > Manager The issue is that visualization either follow none or both filters,...

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Request to delete ServiceNow Developer Account

Hello,I would like to permanently delete my ServiceNow Developer Account (email: hari.srinivasa@kripya.com).I could not find any option in the Profile settings to delete the account.Could you please help remove my account and the associated PDI?Thank...

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reject onboarding supplier S-2-P workspace

The button generates an error. I attempt to resolve it, but something prevents the completion of the process.

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Change Request template integration with Co-Pilot

Hi, we have multiple change requests to follow. Can I use the template of change request and give to co-pilot so that the team cant miss any rules?

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Is there Query or backgoround Script to collect the city version of the Oracle database- directly

Is there a Query or Backgoround Script to collect the city version( ServiceNow) off the Oracle database- directly- not from the GUI/Portal/sys_properties/nor the stats or XMLStats.do? Like to verify it in the tables or tags?

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