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Your guide to Now Assist Skills — watch the video walkthroughs!

You know that Now Assist generative Al skills can be set up to provide agents with powerful capabilities such as summarization, response suggestions, and sentiment analysis. But did you know that those skills are now easier than ever to configure...

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Customer Service Management
Now Assist for CSM

How to enable Reply, Reply all, Forward button on incident form in yokohama version

How to enable Reply, Reply all, Forward button on incident form in yokohama version.Does it impacts performance

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the problem in list and filte tasks

Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the list? Was the List Editor used to modify the State field for 10 Priority 1-Critical Incident records?

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Extract Built-in Action Scripts via Custom API

I'm building a custom REST API to extract Flow Designer workflow data for migration purposes. I've successfully accessed most tables (sys_hub_flow, sys_hub_action_instance, sys_hub_action_step, sys_hub_action_instance_v2), but I'm unable to query the...

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Price and Quantity widget

We are planning on using pricing on a few of our catalog items. In the OOTB price and quantity widget we realized when an item has no price or no quantity (Qty default is 1) the price column is is empty and Quantity column defaults to 1 and Total dis...

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Walkup Experience - question how to book an appointment in the past

Hi everyone, I have a valid business requirement to record an appointment that has already taken place (for example, for documentation or reporting purposes). Is there any way to handle this scenario?Thank you in advance for your guidance, Victoria

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Walk-Up Experience

Resolved! "Manually" Calculate Residual Value

The requirement from the business is to populate the residual value field of a hardware asset from a 3rd party system. Lots of good posts out there about how residual value is a read only field since it is calculated by the "Calculating Depreciation...

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Asset Indoor Map

I made a custom asset. However, it is not appearing in asset indoor map when the stock servicenow demo asset appears. What do I need to check to make it appear?

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Kb Artical

How to add columns in that image?

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Github integration

I have a multirow variable set within that there is a variable called accept/reject , I need these values to be changed from github. For some reason it doesnt allow me to do that , how is that possible to do ?

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Knowledge 25 Presentations

Where is the content from previous KNowledge events stored? is there a central spot?

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Ask the Experts

Need Option to Link Existing Case to an Incident

Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...

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Creating resource assignment for a specific group produces multiple resource assignments

Before switching to resource assignments (using Resource Plans), we were able to create a placeholder in the resource plan that represented an unnamed member of a specific group. This allowed the group’s resource manager to select an appropriate team...

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Offline Mode - Exposing a Catalog Item

Hi, we are in the process of building a POC for Offline Mode on Now Mobile. I would like to expose a Catalog Item to the Offline cache and have installed the Offline Support plugin, set the Now Mobile app to be available Offline together with the var...

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Proper way to wait for Change Closed or Cancel condition

I am creating standard change requests dynamically in a Flow Designer flow in response to a user submitting a RITM. The flow is configured to wait until the change's state is closed or cancelled, and update / close the RITM accordingly. However, I ge...

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