ServiceNow Community

How to get previous value on email script

Hi, I have a scenario The email subject should be updated to indicate that the incident number has been escalated to the respective group, specifically when the ticket is moved from A to B group. So how to take previous in email script?Can anyone ple...

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Survey is not triggerd based on catalog item category in RITM

Hi, I have three survey's 'A', 'B' and 'C' so and have three categories from catalog item Category is 'X', Category is 'Y' and Category is 'Z'.I want to send survey when state is resolved based on catalog item category from RITM (Variables) as per be...

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Resolved! How does one perform an in-line edit on a Service Operations Workspace list?

No, not configuring which columns I see in the list. BUT I have a list of Catalog tasks (sc_tasks) and I'd like to change multiple values (lets say 5 rows) in the Requested for (requested_item.requested for) column from Tom Jones to Spaceman Jack. I ...

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Where is ServiceNow Administration Fundamentals course

Hey eveyone, I'm new to ServiceNow and trying to to get my CSA cert and I'm quiet confused on finding where the learning content is. I found this link through my navigation but there doesn't seem to be an English option. Can someone please let me kno...

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Best Way to block the data insertion for Discovery tables

I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB. Some example table is: Dscy_route_next_hop table. Suggest me best apporach to block the data insertion. T...

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Scripted Rest API - Bulk Operation

Hi Friends, I am working on an interface where third party will be pushing the data into ServiceNow in one by one through Scripted Rest API. Entries created will be like 100K per hour. To improve the performance, I want to use import sets and transfo...

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Hide some of the groups based on type from the teams tab in service operations workspace.

I'm trying to not show some of the groups on the Teams sidebar in SOW. I only want to show the ITIL groups. Other groups are in there because of AD integration and not necessary. To be clear I do want to show some of the groups, but only the group...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Welcome

I am beginner in ServiceNow

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BuildWithBuildAgent Challenge

Hi team, I have create an app with BuildAgent but I am not satisfied with result/ UI and my prompts are exhausted. If I reset my instance do I disqualify from the challenge ? Regards,Manal Aquil

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Email Forwarding to ServiceNow Incident

Hi Everyone, I would like to set it up so that when a certain email address receives a message, it forwards to my ServiceNow instance and creates an incident. How do I make that happen? Patrick

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Create a agent which can list down the ServiceNow users based on the natural language filters

Hi all,I’m trying to build a ServiceNow AI Agent that can understand a user’s request in either natural language or NQL and directly return a list of matching sys_user records.The agent should be able to:Accept a user query like “show all active user...

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What is the best way to get expert in CMDB

Please suggest me to become expert in CMDB

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Cross-scope glide.record.legacy_cross_scope_access_policy_in_script

Hi, I have spent several hours on this already and I cannot find a solutionI recently set glide.record.legacy_cross_scope_access_policy_in_script=false and it broke my BR running in sn_si. The BR is creating a Draft Email. I am getting an error:Acc...

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I need help returning two values (tableName and query) to update client-state parameters UI Builder

I need to update two client-state parameters—tableName and query—when clicking on a data-visualization item in my UI Builder. I’m not sure how to correctly return and assign multiple values. I attempted some code, but it isn’t working. Can someone he...

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