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Resolved! How to send message in AVRO format from SN to Kafka using stream connect and 'Producer' step in flow

Hi experts, We need to send message (data) from SN to client side Kafka topic using stream connect subscription. the data should be in AVRO format with the help a flow having 'Producer' step in it.Can someone please help me how to configure the 'Prod...

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Help Needed with Zendesk Spoke and OAuth Configuration for ServiceNow Integration

Hi Everyone, Can someone please help me with configuring the Zendesk Spoke and setting up OAuth for the Zendesk Spoke integration between ServiceNow and Zendesk? I am trying to integrate ServiceNow with Zendesk using IntegrationHub and the Zendesk Sp...

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How to validate Reconciliation Engine configuration

Hello everyone,We have multiple data sources populating Hardware CIs and their child CIs in the CMDB. For each source, we have configured Reconciliation Definitions, some with unique priorities and others sharing the same priority level.We would now ...

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Parent/Child Related list record creation

Hello,I created a custom ui action for a related list on our scoped app parent table to create a child task. However nothing is happening. What am I missing? Thanks, Chad

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Enable one-tap editing for incidents on Mobile Agent

Hello,I want to let fulfillers change values of incidents fields on Mobile Agent by simply tapping the field, and not by selecting three dots -> Edit.Is there such an option? Can I configure one?Thanks

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Why there are many OOTB Agentic workflows with SINGLE AI agent in it? How is it called as Agentic?

There are many OOTB Agentic workflows with a SINGLE AI agent in it? How is it Agentic? As per Agentic concept,“Agentic AI is an Autonomous AI system which plans, reasons and orchestrates "multiple AI agents" to achieve a goal with minimal human inter...

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using below script i need to update ritm closer comments

i am using below script to update closer comments in ritm but it's inserting the dummy record not updating record var grval = new GlideRecord('sc_req_item'); grval.addQuery('sys_id','e03fae4b477eb6189c5e5cbd436d439e'); grval.query(); ...

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error messages while updating in the CMDB / AMDB and APM tables

Hello,Receiving the below errors when updating information on Hardware Asset Form or Business Application form. PFB screenshot. How to fix this? Appreciate the helpThank you

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how to add variable filter in dashboard

Hi Experts, I have a requirements to create a variable filter in report or dashboard and based on that we can filter the RITM.I checked few logic from my side- I have created PA dashboard where i'm showing the specific catalog item RITM from (tabl...

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Hyperlink in fields

HiI want to populate the short description,work notes with ServiceNow | INC00001(as hyperlink such that when i click on it should take to record of that incident).

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Making Admin role read only, not the whole instance

Hello, I am trying to provide admin-read-only access to some users in test instance. here's what I tried:-1. Create a Group called "ADMIN-Read Only".2. Add the role "sn_read_only" role to the group.3. Adding the user to the group. But it made the who...

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UI builder questions

Hi Team,May i know the difference between Workspace App Shell and Portal App shell. And how we are using those in the instance. I know that Workspace App Shell UI we are using in the workspace but portal how? could anyone clarify on this please! Is t...

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Smart Assessment - One Assessment for Multiple Controls

we have a business requirement as follows. Client currently uses 'Network Security Checklist' excel sheet which will sent to network team. This excel sheet contains list of questions. Each question maps to a control objective (and citations). NEtwo...

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CMDB Workspace Tabs Access Control

In Servicenow CMDB Workspace, we want to restrict CMDB 360, Insights and Management tabs access to CMDB Admins roles only. Also for My work and home tab access should be accessible to CI owners. How this can be achieved ?

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Phishing Email Identification from Shared Mailbox – OOB or Custom Integration Options?

Hi Experts,I would like to understand if there is any OOB or recommended custom integration approach in ServiceNow Security Operations to identify phishing emails from a shared/group mailbox.Scenario:The security team maintains a single shared mailbo...

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