ServiceNow Community

Modify Inherent and Residual Assessment Scoring Criteria after RAM is published

Is it possible to modiffy the inherent and residual assessment scoring criteria after the RAM is published? I am not making changes to the factors, just want to change the qualitative scoring criteria.

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How to make Asset Operation

Hi, I have a user with this roles: but he cant see the Lists under 'Asset operations':

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Cannot set hourly rate for a single user

I have looked around and I found nothing about setting hourly rate for a specific user like I can do for groups and roles. I would like to user this hourly rate in order to calculate costs when this user submits a Time Card. I have already seen that ...

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Discovery Error

Hello FolksWhile discovering a Windows Server, the CI is getting populated under "cmdb_ci_computer" instead of "cmdb_ci_win_server".Based on my understanding, this could be due to incomplete OS identification, and we need to validate the Discovery Pa...

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Data Foundations

Incidents are getting assigned to non Incident group type assignment groups

In snow instance, we have an restrictions to assign the incident tickets to an assignment group which has type as "Incident". But Incidents are getting assigned to other group type like change approval, change assignment by some UI action or API. Req...

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How do i add three more fields to the resolve pop up

Hi All, I'd like to add three additional fields to the Resolve Pop Up in Service Operations Workspace.i tried this method below: Solved: Add additional field on the Resolve Pop Up in Serv... - ServiceNow Community, but it didn't work. So is there a w...

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plugins

Hi team1.Given the instance is accessible; When navigating to System Definition → Plugins; Then com.snc.samp shows Active | Given SAM Pro is active; When reviewing dependent plugins; Then sn_sam_workspace and sn_sam_playbook show Installed 2.I did no...

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ServiceNow Event management integration with SolarWinds OnPrem using Rest API

Hi Experts, We are looking to integrate SolarWinds with ServiceNow event management for receiving events from SolarWinds using Rest API mechanism. Can someone please help with possible ways to do so any documentation link would be really helpful. Th...

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Client script dosn't work on workspace ITAM

Hello; Hello i want to auto populate fields on asset form for the assigned to field ; but I have probléme on ITAM Workspace; My client script works on back office normaly but it dosn't working on ITAM Workspace!Have anyone an idea about this problem...

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Business Rule Interview Questions

I'm looking for answers for the below questions in Business Rules1. Which type of BR shouldn't include current.update() and why?2. Explain advantages of Asynch BR over After BR or vice versa.3. Can we call scheduled job from BR?4. Did you ever called...

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Major Incident Communication – Sending SMS via custom provider (not Twilio) using Notify

Hi everyone,I’m working with Major Incident Communications in Service Operations Workspace, using the Notify (new) framework.Out of the box, SMS works with Twilio, but in my case the customer requires using their own SMS provider (Twilio is not allow...

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How to remove Tabs from Enterprise asset estate in EAM Workspace

Hi,Is there any way to remove some of the tabs here without using UI Builder? to disable them

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When I try to use the OOB: Add Item To Cart(POST) & Submit Order(POST) it says: "Mandatory...

Hi Team,We have a requirement to provide users to create REQ, RITM for a catalog item, When I'm trying to provide them the POST link by using the OOB: Add Item To Cart(POST) & Submit Order(POST) it says:400 Bad RequestIn Response body:{ "error": { ...

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Assessment Simulator Task 6: Create a Dashboard and Add a Report - Failed

Hi Team Anyone Help me I'm create new dashboard but it not accepting my creation

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How we enable location tracking for agents.

How we enable location tracking for agents. Thanks,Alok

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