How to mark the Problem record as Known error

Hi, Once the root cause is determined, before the fix implementation is there a way to mark/show the Problem record as Knownerror. I am looking a flow like root cause analysis -> Known Error -> Fix in Progress. "A Known Error is a Problem that has be...

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Heap Space issue in flow

@Ankur Bawiskar  @Community Alums  @Sohail Khilji  @Maik Skoddow  or anyone please help How can I solve the Heap size issue  what is the maximum memory size is allowed in MID SERVER

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Open an Existing record Step is failing in ATF. The record was able to submit successfully from SP

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Event Based Processing Design Pattern

Flows have now become ubiquitous with any piece of processing logic executing in ServiceNow. Due to the heavy push towards making ServiceNow the leader in low-code / no-code development platforms, what I'm seeing in the real world is a trend of using...

• blog
• Best Practices
• Scripting and Coding

How to prevent Alert Management Rule from running multiple times and updating duplicate work notes?

Hi All,  I’m working on a requirement in ServiceNow Event Management (EM Alerts) and facing an issue with multiple executions of the same sunflow.Requirement:A Alert Management Rule is triggered when an EM Alert is created or updated.Based on Dynatra...

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Playbook Form question truncated

Hello,I have a playbook that is used on Workspace.I use custom activities in my playbook to display forms with questions defined in Playbook Data Definitions.However, there is a limitation of 50 characters for the question label, and I need at least ...

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Missing out of the box Active field on the core_company table

Hi team,I am not able to see the OOB active check box on the core_company table in my Personal PDI but I have the same check box in my company instance. Why is this happening ? could someone please help me to understand?  

• Question

Updating values on a catalogue item based on the Business Owner field

In ServiceNow, I've got a requirement on a catalogue item where I need to update the value of to fields based on the value of another field:For my catalogue item, when a user updates the New Business Owner field, I want the New Business Owning Busine...

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Workspace - Refreshing page after catalog item submission

I have created a custom workspace and created a new page from scratch. On the page I have added a single catalog item and linked to it by the sys_id. So far, so good. It loads as you would expect. When submitting the catalog item (clicking the submit...

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CSDM Life cycle stage and status is not syncing/updating for newly created CIs

Hi community!I'm using ServiceNow Yokohama version it's come to my attention that CSDM Lifecycle stage and stage status are not automatically updating for newly created CIs which involves classes like databases, business apps. I'm aware that enabling...

• Question

Widget/Modal help

I posted a question last week to help get me started with a portal (custom) widget and I was able to get the data from the client to the server (run a script include) and then spit back a value from the script include.Looking at it further, now I wan...

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Invicti - ServiceNow Application Vulnerable item source severity change by SecCommon System user

When AVIT is created from Invicti, the source severity was High. But then it shows user SecCommon System updated Risk Score and Risk Rating from High to Medium. When checked we could see changes in Vulnerability table sn_vul_app_vul_entry. It too sho...

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• Application Vulnerability Response
• Security Operations

Order a Order Guide using script

Hi All, I am trying to create a order guide using script. so i would like to know is there any API we can use to dynamically order a order guide to generate 1 request and multiple ritms inside of it. I have tried SNC.ScriptableOrderGuide API. It is c...

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List of All ServiceNow Certifications Certifications in ServiceNow

List of All ServiceNow Certifications Certifications in ServiceNow

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