ServiceNow Community

Approval Delegation

Hi All,I am working on the scenario: When a manager (approver) is on leave, approvals should not get stuck.So the manager can assign a delegate for a specific period, and during that time: Approval requests automatically go to the delegate System sti...

Question

Opened for name populate in email body

I need to create a simple notification email script to display the ‘Opened for’ name in the notification body. The scenario is that I am creating a notification on an HR Task, and I want to show the ‘Opened for’ name from the case associated with thi...

Question

Platform analytics drilldowns not working in dashboard - "This content could not be loaded"

Hi all, After migrating to Platform Analytics, many drilldowns have stopped working in dashboards. They still work normally when viewed individually in Visualization designer. What happens when I click on the visualization to open the drilldown, it ...

Question

Looking for the SncMakeAndModel to see if it tries to normalize the new companies

Hello, I'm seeing how discovery create new companies and find the MakeAndModelJS script include and see it calls the SncMakeAndModel script but I can't see it anyware, we are looking to see if when the script create a new company it tries to normaliz...

Question

HTML type variables are not shown in 'sc-variable-summarizer' widget in Service Portal

I'm facing an issue in ServiceNow. I've created a service catalog item with a variable named "work_description" of type HTML. After entering "Happy" as the variable value, it displays correctly. However, when I use this value to populate the descript...

Question
Service Catalog

To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

Question

How to hide the Post Incident Review Related list based on Role?

Hello Everybody, I want to hide the related list "Post Incident Review" in incident form based on a role "major_incident_manager'.So only Major Incident Managers can only see the tab in both UI and in the Service Operations Workspace. I can't see the...

Question

Moving Beyond Update Sets: Architecting CI/CD with Jenkins & GitHub

In the early days of ServiceNow, the Update Set was king. Developers would capture changes in update sets, export XML files, and manually migrate them across environments. While functional, this approach is manual, error‑prone, and slow.Modern enterp...

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Scoped App Development
VS Code Extensions for ServiceNow

CI Model categories

Can someone help to understand the relation/differences on the below 3 scenarios 1)Few CIs showing Model category-Computer under hardware table where as class as "windows server" under computer table. 2)Few CIs showing as Model category-Windows Serve...

Question

Create second task based on First task closure for user A - workflow

Hi All,I have a requirement where multiple tasks gets created through run script for each MRVS row.Whenever a user’s 1st task/Genesys task is completed, SNOW must automatically create a new task for Media Recording team for that same user. This shoul...

Question

ATF -Unable to open assessment record with questionaries template view, its opening in classic view

I am writing ATF to open the Regulatory Assessment record to complete the assessment created under Regulatory Alert. With assigned Assessor user able to open the Regulatory Assessment record, however it's not opening in correct view Assessment Templ...

Question

set assignment group

I want to set assignment group for request on the basis of type of request and location from workflow how do i do that.

Question

Control owners should only be able to see controls which they are owner of

I want control owners (entity owners) to have visibility to controls they are owner of. I have granted they sn_grc_business_user_lite role. But now they have visibility to all the controls in the system. What is the best approach to limit their visib...

Question

Normal Transform Map and Robust Transform Map

I decided to write this article because there is a lack of comprehensive guides on how to use transform maps effectively. Drawing from my experience, I have highlighted the differences between standard and robust transform map functionalities. I hope...

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Resolved! Rename Variables formatter label

Hi, I have added the catalog variable formatter to my form design but when it displays it has the title Variables. Does anyone know if this can be changed? I added a section title but the Variables label still remains. I can see that the default UI...

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