Clear all values of a multi-user variable of type requested_for

I am building a catalog item that includes a multi-user variable of type 'requested_for'. The checkbox 'enable_also_request_for' is enabled for this variable. There is a a catalog client script (onChange) that clears the value of requested_for when a...

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Install Status for Application CIs discovered using custom pattern

I have a scenario of using a custom pattern to discover an application TIBCO Rendezvous. I am able to discover it successfully, "no issues". However when software is not available anymore discovery is not setting its install status as 'Absent'[which ...

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• Discovery

[GF #1] Completed ArchX | Here's my journey and Ask Me Anything

Today I completed the Architecture Excellence expert program and here’s what I learned. If you consider to take this class, feel free to reach out in the comment section or in DM. Registration at SN UniversityLearn more about ArchX, a must for CTA an...

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Need Help with AWA Fallback Behavior

Hi Team,I’m working on Advanced Work Assignment for incidents and need some clarification. My goal is to prevent tickets from sitting in an agent’s inbox if they don’t accept them and instead route them back to an “Unassigned” queue.Here’s what I hav...

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Time Sheet Portal - Hover/Tool Tips

Our users are seeing tooltips on most of the elements on the page that don't go away automatically as expected.If the mouse is moved over multiple elements on the page, the tooltip is displayed but doesn't dismiss when another cell is hovered.  This ...

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Can you edit tool tip that appears when hovering over value on a Scorecard? (Performance Analytics)

Wanting to know if we can edit the tooltip that appears when hovering over a value on a Performance Analytics Scorecard widget. (See attached screenshot) By default, the tooltip only offers redundant information - we are hoping to input our own text....

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• Performance Analytics
• Reporting

Security Incident Response Task not triggering notifications on State update

Hello Community, I have a Security Incident Task change notification in place which triggers on event named- "sn_si.TaskAssigned". But for some reason the notification would not trigger anytime I make a change on the SIT state, or Priority or even ch...

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kb_knowledge report_review ACL blocking access to a report for Service Desk Group

We have a report built on the kb_knowledge table that we want to make accessible to the Service Desk group. However, the OOTB report_view ACL only allows access if the user has either the knowledge_admin or knowledge_manager role.I’d like some guidan...

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Trouble Accessing the Instance for Training

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Can async business rules trigger business rules on Target Table?

We are currently using an async business rule on insert of a staging table due to circumstances of a database update from an integration. The Staging table pushes the information obtained from the integration into our target table.  We have several o...

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How to create onChange Client Script against Multi-Row Variable Set?

I'm looking for a way to create an onChange catalog client script (employee center request) to watch over the row values. The Multi-Row variable set has a field called "Amount" that will be added on each input and outside of it there's a field called...

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Field Service - Newly linked Smart Assessment template appears Unpublished in Questionnaire

Hi @SalmatO I have created a Smart Assessment Template in Assessment workspace and Published. When I try to create a new Questionnaire in 'wm_questionnaire' by default its creating with Type=Survey but somehow I have changed it to 'Smart Assessment' ...

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Generate My Work Plan Agentic Workflow

  Generate My Work Plan Agentic Workflow      Overview: Generate My Work Plan helps you stay organized by creating a personalized schedule based on your assigned tasks. It considers urgency, deadlines, impact, sentiment, and SLAs, then estimates ...

• Article

Est-ce que le certificat de CSA est obligatoire pour les certifications Pro

Je me permets de poser une question ici pour savoir est-ce que le certificat de CSA est obligatoire pour les certifications Pro, par exemple le certification de  Certified Implementation Specialist in Human Resources

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