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Designing a Platform Strategy for the Enterprise Workflow Platform

Designing a Platform Strategy for the Enterprise Workflow Platform Digital transformation has fundamentally changed how organizations design and operate their technology environments. Enterprises increasingly rely on workflow platforms to automate pr...

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Best Practices

How do i configure the history cards in the recommendations tab in the SOW sidebar.

Hi All, I have added an image for reference, but i am completely stumped at how we update the history cards for the recommendations tab after using the suggested steps skill to dismiss or attach an article. If anyone has any ideas please let me kno...

Question

Service Bridge for bi-directional integration for SCTASKs

I would like to configure Service bridge to support a bi-directional integration for existing consumer catalog items → RITMs → SCTASKs. SCTASKs are currently created assigned to fulfillment groups (now to be offloaded to provider groups) The provide...

Question

ATf testing iframe popup for Risk Assesssment

I am looking for help with an issue. My instance has a popup(I believe iframe) after clicking RISK ASSESSMENT on the CHG form. The form has 7 mandatory fields that have to be completed in it. I am trying to create test steps to test through it but I'...

Question

Migrating from legacy ITSM to ServiceNow ITSM

Migrating from your legacy ITSM system to ServiceNow ITSM can be both an exciting opportunity but also present a range of challenges both technical and with people/process. It's a chance to leave behind old working practices and really challenge the ...

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Multiple Versions

Goals Dashboard in Strategic Portfolio Management

Hi,I’m experiencing an issue in the SPW module where a portfolio has multiple goals associated with it. However, when I open the Goals dashboard, it shows the message:"No goals are defined yet for this portfolio plan." The URL I’m accessing is: .../a...

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Assistant Analytics: Sentiment tab

ServiceNow Assistant Analytics: How Sentiment Analysis Reveals What Users Really Feel Table of Contents Key TermsEffort ScoreResolutionFrustrationConfusionTransfers and EscalationsEmpathyNext Steps Key VisualizationsOverall SentimentConversati...

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Hide Records based on Ownership

var owner_group = this.isOwningGroup(current); var userID = gs.getUserID(); var hLOD = 0; var entityOwner = current.profile.owned_by + ''; if (!current.u_line_of_defense) { return true; } ...

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Integrated Risk Management (IRM)
Policy and Compliance Management

ServiceNow as the Enterprise Control Plane for Digital Operations

ServiceNow as the Enterprise Control Plane for Digital Operations As organizations accelerate their digital transformation initiatives, the complexity of enterprise technology environments continues to grow. Modern enterprises operate across hybrid c...

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Best Practices

Issue with Resolution Notes Generation -HRSD and Custom Field Update in Now Assist

Hello everyone,We are currently facing an issue with the Now Assist case resolution notes generation in HRSD and would appreciate some suggestions.Use Case:As an HR Agent, during the ticket closing process, when AI-generated resolution notes are crea...

Question

Continue the same chat conversation using virtual agent

1)Open https://bursar.uchicago.edu/en2) Click Chat3) Click Show Me Everything4) Click Bursar Chat Agent Chat5) Populate to 2 Optionsi) I am a studentii) I am not a student6) If you click I am not a student they stays in the same page7) If you click I...

Question

Where to find view/run and create new modules in report application

i can only see these modules in the reports application. Where to find view/run and create report module..

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Reporting

Porfolio Plan list does't show all the records in Workspace.

Hi Friends! Would you know why this is happening? I have 4 created Portfolio Plans, but in the Workspace only shows 2. Even if on the filter matching results says 4!Could someone help me with this? Thank you!!!

Question

Enable CSS (customer satisfaction survey) Reminder Notifications via Microsoft Teams channel

“Right now, when an incident is resolved or a request is closed complete, the survey notification is triggered.” Notification content <You have a pending Customer Satisfaction Survey.Please take a moment to complete it — your feedback helps us improv...

Question

RITM and SCTASK Request Information fields not showing fields as mandatory

Hello,I have Catalog UI Policies that set certain fields to mandatory, However when the request is submitted and a RITM or SCTASK is created those fields are not showing as mandatory, the asterisk is missing. The asterisk does show in the catalog ite...

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