ServiceNow Community

Is ServiceNow CTA Worth It? A Complete Breakdown of the Certified Technical Architect Journey

One of the most misunderstood yet career transforming journeys in the ServiceNow ecosystem is the Certified Technical Architect (CTA) program. If you work on ServiceNow every day, you probably spend a lot of time figuring out how to configure feature...

Article
Architect

Not getting option to add instance in SG-SCCM v3.7.0

Hello, I am trying to add 2 instances for SCCM in the SG connector, but not able to find the option to add prefix in the guided setup. I recall this being there in previous versions, but not able to find it in v3.7.0. Has anyone faced this problem o...

Question

Resolved! How to use content from additional information field of an alert in alert management rule >> launch applications?

Hi, inside the additional_info field in an alert we have information like this coming with the event: {"source_link" : "http://link.to-the-source-monitoring-system.com?id=12345"} Now we want to use this link in an alert management rule "Open Source L...

Question
Event Management

Application Specific Fields on Incident Table

We are struggling with customizing the Incident table to include application specific fields. This obviously doesn't scale well when you consider the many applications a company may have. So my question is, how do teams capture relevant data for an a...

Question

Resolved! Amending an Image field via flow

We have a requirement to be able to set an image field on a table to a certain image, which is to be done via a workflow. We're struggling to figure out how to actually get it to set the image. We've uploaded an image to the Images (db_image) table a...

Question

Resolved! AES - Unable to create application – "Failed to create templated object, details: Missing parameter"

Hi everyone,I'm experiencing a persistent issue when trying to create a new application in both App Engine Studio and Studio in my PDI. When trying to create a new app in App Engine Studio:I entered "test" as the application name.After clicking Creat...

Question

Five ways the new Smart Assessment Engine can dramatically improve your GRC assessments

The ServiceNow Smart Assessment Engine (SAE) application can help your organization reduce the manual burden and costs of your compliance and control effectiveness assessments through automation. SAE offers exceptional flexibility and robust capabili...

Article
assessments
Integrated Risk Management (IRM)
risk
SAE
smart button

CyberArk External Credential is not working with OOTB SCCM data Sources.

We created a JDBC Credential separately in the jdbc_credential table and tested successfully using the credential ID provided by the CyberArk but if we are using JDBC Credential that we created in the OOTB SCCM JDBC connection and then if we are usin...

Question

Resolved! Reassign chats back to queue - Agent workspace

Hi,I am working on a requirement where chats need to be transferred back to the queue when there's technical or VDI issues occuring on the currently assigned service desk agent’s end.As the assignment is controlled by defining the queues and capacity...

Question

Issue in Order Guide - Two Step Checkbox (Portal view)

I want to have my order guide as two step in service portal instead of 3 steps. So I have checked The "Two Step" CheckBox in the Order Guide. System Properties Updated : "glide.sc.checkout.twostep" - true; "glide.sc.sp.twostep": false. It is working ...

Question

How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table?

Good afternoon.!How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table? Requirement: I created a user profile (Service Account) in Test instance and now, we do not want MFA for it?How can we achieve it? Please help. This ...

Question

Now Assist skill

I am trying to create a new skill using the default provider, Google Cloud AI Studio, but when I run the prompt, I get the following error message.Unable to load connection with alias ID: f88fc66f43a00210fce343852db8f284 Open Connection Alias",please...

Question

Allow Project Managers to Edit Confirmed/Allocated Hours in Resource Workbench (Project Workspace)

Hi everyone,I’m looking for some guidance around enabling users with the project_manager role to edit the Confirmed/Allocated (Conf/Alloc) column within the Resources tab in Project Workspace (Planning Console / Resource Workbench).I understand that ...

Question
Project Portfolio Management

ServiceNow & MS Teams Integration - Issue

Hi Everyone , When I click on 'Collaborate' and then on 'Import Microsoft teams Chat' , I have 2 options to manually import the chat.1. Related to this record2. List all conversations I have to make the field default to 'related to this record' and ...

Question

CMDB and HAM

Hi team, We are creating the printer record by manually then hardware and asset record also creating but when we creating the printer record via import set API then hardware and asset records are not creating .. Could you please help me out from this...

Question