ServiceNow Community

Live on ServiceNow: [APAC] What's New in the Zurich Release for Customer Success

ServiceNow customers, including platform owners, admins, and developers will learn about the new features released in ServiceNow Impact and other Customer Success offerings as part of the Zurich release that will help them achieve value faster wit...

Event

Live on ServiceNow: [APAC] What's New in the Zurich Release for Customer Success

ServiceNow customers, including platform owners, admins, and developers will learn about the new features released in ServiceNow Impact and other Customer Success offerings as part of the Zurich release that will help them achieve value faster wit...

Event
Virtual
Webinar

Live on ServiceNow: [APAC] What's New in the Zurich Release for Customer Success

ServiceNow customers, including platform owners, admins, and developers will learn about the new features released in ServiceNow Impact and other Customer Success offerings as part of the Zurich release that will help them achieve value faster wit...

Event
Live on ServiceNow
ServiceNow Impact
Virtual
Webinar

ManagerHub, Sort By Location Not Working?

I noticed in my PDI and on a client's instance, for manager hub, where it is sorting based on the location. When a user selects "Sort by:" "Location (A-Z)" it is not sorting by A-Z. In this example in my PDI, Tayna's record should be coming before Ch...

Question

Perfis Profissionais em ServiceNow: Um Guia Detalhado

Para construir e manter uma equipe de sucesso em projetos ServiceNow, é fundamental ter uma definição clara de papéis e responsabilidades a própria ServiceNow já documentou algumas informações Platform team roles and responsibilities/ Este artigo co...

Article

Regarding "Generate labor cost" in project workspace

If anyone has information regarding the following points, please let me know. ①I want to reflect amounts for each employee number in the Rate Model.1. The Rate Model Attribute is configured as follows. 2.I also specify the employee number in the Rate...

Question

Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

blog

Flow based on variables for Service Catalog RITM

Hello Team, I have an issue related to flow. Help me to achieve this.Once a request submitted, and RITM gets created. We have two variables:(check box)1) request approval2) Approval not required So, after ritm gets created, and if a user checks- "req...

Question

"Error occurred during row insert" while importing JSON data using two transform maps

Hi everyone,I'm facing an issue while importing data from a JSON file using a Data Source in ServiceNow. There are two transform maps involved in the process:1 – uses a field map, and the name field has COALESCE = true2 – a script-only transform mapU...

Question

non-admin try to Add group

Hi TeamTo add a a group in a specific user i'm using this script. Is not a beauty code, but work var users = current.variables.select_the_user.toString().split(","); var arrayGrupo = current.variables.group_associate.toString().split(","); users.for...

Question

From Lab to Live: Releasing and Sustaining GenAI Features at Scale

The Final Installment of the “Inside the AI SDLC at ServiceNow” Series Transitioning AI from development into production is a pivotal step in the lifecycle. The release phase is where validated features are prepared, reviewed, and made available to...

Article
Governance
Responsible AI
Safety
Security

Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

Question

Spm timesheets users are part of resource group or separate group

What are the best practices for time sheet and time sheet policies in your organization should I users part of resource group submit timesheets or are the separate dedicated group??

Question

Resolved! Walk up experience new field need to add in Service Portal under reason for visiting

Hi All, I have requirement to Add a new field under a field ' What is your reason for visiting? ' in Walk up experience. Any suggestions or worked on similar issue earlier.

Question

Error "Unable to obtain worker thread" when previewing Update Set

Hi everyone,I’m trying to move an update set from one instance to another, but when I click Preview Update Set it fails at 100% with the following error: Unable to obtain worker thread I attached a screenshot of the error message.Has anyone encoun...

Question