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How do I filter for assignment group and ci in the incident trends analyzer AI agent?

I am trying to use Incident Trends Analyzer AI agent for a specific assignment group and a list of CIs that they are interested in. I copied the out of box agent and tried to enhance it so that it understands to filter the records by assignment grou...

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Help Identifying Source of Form Message Trigger

Hello, This is a scope application. When the form loads, the following message is displayed: This message was configured in the Messages table. I am trying to determine where it is being called from. I have checked the Business Rules and Client Scr...

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Legacy data migration into Servicenow custom app

Hello, we are trying to replace a custom legacy application with ServiceNow. So we need to migrate the legacy data(project related data which are in progress) to servicenow custom app which uses Approvals and tasks. The challenge is old system doesnt...

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DELL UNITY – 480F - Storage Device Discovery

Has anyone successfylly discovered a Dell Unity - 480F Storage Device. Have created the Basic Auth credentials. But it is not being discovered. Raised a support ticket and support says that Dell Unity is not supported out of the Box patterns. Was ...

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Not able to turn on Now Assist panel for SPM even after plugin installation

Hello Community, I am not able to turn on the Now Assist panel for SPM.The Now Assist for SPM product plugin is already installed.All required roles are assigned correctly.Even after this, the Now Assist panel is still disabled.Please let me know why...

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How to populate checkboxes on the catalog form on serviceportal

How to get checkboxes checked once they raised form after one year they have to raise again then existing fileds and check boxes check should populate automatically in the catalog form. I used script include and client script it’s not working.ow

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Send to CAB manually

Hi everyone, We’re looking to customize Change Management to allow Change Managers to manually trigger a CAB approval request on a Change Request—even when it doesn’t automatically flow into CAB via the standard state model. This is to meet our busin...

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New job opportunity for ServiceNow developers in the Sacramento area!

CA Dept. of Toxic Substances Control has an opening. Please follow the link below if you are interested: https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=505148

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Auto-populate Delivery Method if User is Work from Home=True

I am trying to make my Delivery Method field be auto-populated to Shipping or In office if the User is working from home or not.I have created the "working from home" variable as True/False in the sys_user.listThanks

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Stop remaining parallel approvals when any one is rejected (Change Flow Designer)

Hi Folks, We’re building a Change Flow in Flow Designer that triggers parallel approvals for multiple Business Units using “Do the following in parallel.” The approvals are created correctly, and each branch waits for responses as expected. We have t...

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Automated Test Framework

Hi All,I am automating the Change module and trying to complete the Risk Assessment using ATF. I used the Click UI Action step to open the Risk Assessment popup. After that, I used the Set Component Values (Custom UI) step.While retrieving the compon...

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Build a Help Desk Agent in 10 Minutes with ServiceNow AI Agents

Build a Help Desk Agent in 10 Minutes with ServiceNow AI Agents ServiceNow AI Agents lets you build an agent that handles quick IT issues in under 10 minutes. No prompt engineering required. Welcome back to our series from the AI Center of Excellence...

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To export the list of Reports attached to the Dashboards

Hello Everyone, We are planning to migrate Core UI Dashboard to Platform Analytics Dashboard. We are able to get the total count of Dashboards and Reports directly by accessing the table. But to cross-check, we are looking for the list of Reports tha...

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Service Operations Workspace - Related Records controls configuration

Hi all, I'm currently trying to understand where (if anywhere) the new style of related record list view can be configured, it mirrors what is now shown on list view within Service Operations Workspace however unlike standard lists which can be confi...

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AWA Inbox cleanup

I have a question. We are setting up AWA to have items auto assigned. I noticed that the inbox gets a lot of items with the button to open. Since they are auto assigned, is there something that can be done to clean up an agents inbox automatically. E...

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