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PIR for normal incidents

We have a requirement to make PIR (post incident report) to be available for normal incidents. I installed MIM plugin and modified the UI policies and other script to make this happen. Now this works as expected in the backend. But I want to make the...

Question

Report - add a sort with a dot-walking field

Hello everyone !I have a question about the configuration of a report based on the [goal] table. We would like to add a sort on a principal project field (u_rank), but the field is not proposed on the list, we only see date or datetime fields (see th...

Question

In Time Sheet Portal I want task.assigned_to field editable

HelloThere is requirement in time sheet portal to add project's assigned to field, For that we have added field in form,As well as in portal widget,I have edited time card grid widget, it is editable but when i am selecting any name it is not saving ...

Question

Not able to turn on Now Assist panel for SPM even after plugin installation

Hello Community, I am not able to turn on the Now Assist panel for SPM.The Now Assist for SPM product plugin is already installed.All required roles are assigned correctly.Even after this, the Now Assist panel is still disabled.Please let me know why...

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When I am trying the to transfer case I couldn't get the off board leaver service

Hi team. I am facing the issue in HRSD case. We have HR service (off- board leaver) when I am trying to transfer the case. In the HR service I didn't get the off- board leaver HR service. when HR service active is false. We couldn't be able to see th...

Question

Approvals in Service Operation Workspace

Hello everyone, we're facing an issue with the SOW and I just want to ensure that I'm not missing something important. If some parts of the post feel like I'm ranting, that's because I am. A lot of our customers are using the SOW for basically everyt...

Question

How to show “Name – Site Code” in reference autocomplete?

I have a reference field where autocomplete search works using:ref_auto_completer=AJAXReferenceCompleter, ref_ac_columns=name;u_site_code, ref_ac_columns_search=trueI can search by name and site code, but the autocomplete dropdown still shows only th...

Question

Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages

Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...

Question

Add button in playbook activity to open modal in workspace

I have added a button to open the modal in UI Builder. But the button does not work. I have tried adding the button on workspace and it works. Is it possible to add button to playbook activity and open the modal on workspace?

Question

Hide Offboarding case from My Requests in Employee Center for subject person

I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...

Question

Can I control border in now-card

Hi everyone, I’m working with the now-card component in Seismic in my repo and had a question around styling flexibility. In some places I want to display the card with a visible border, but in other places I want no border at all. From what I’ve se...

Question

change cancellation

Hi All,I have the following use case to implement for the Change form:If the change is in the New or Assess state, the Change Requestor or Assigned To user should have the ability to cancel the change.If the change is in the Scheduled state, only the...

Question

Hide HR case from my request filter on portal

Hi everyone, i'm still looking for the solution for this, what i've found and what controlling my request list is my request Filter i pen HR Case opened record and i need to apply a filter to hide the requests when Hr service is offboarding and Count...

Question

In flow designer need to exclude the servers name starts with mc in trigger condition.h

In flow designer need to exclude the servers name starts with mc in trigger condition.Kindly help me with some suggestion to implement it

Question

CSM External User Attachment Limitation – Any Known Workarounds?

Hi, Has anyone discovered a workable solution for the current limitation where external users cannot upload attachments on the CSM portal. Our customer’s process requires an attachment as an approval document when registering an entity, so this capab...

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