ServiceNow Community

How to determine made_sla in sn_si_incident and incident table

We are working on integrating SLA data from ServiceNow into a standardized data model and had a question regarding the behavior and intended usage of the made_sla field.We would like to better understand:What is the exact logic used by ServiceNow to ...

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Resolved! unable to schedule the Dashboard in Platform Analytics, and the user is not receiving the email.

Hi Team,I created a Dashboard in Platform Analytics and scheduled it, but the user isn’t receiving emails. I checked the outbox and failed state, as well as the email properties. The user is active and their email is valid.

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My Cases under My List is showing all cases in CSM portal

On CSM portal, when we go to section My List -> My Cases. It is showing all the case instead of my cases(Contact is me OR Contact is logged in user). When i impersonated a contact - A contact should not have access to other cases, The filter shows on...

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Plan invalid or not created. for now assist skill

HiWhen i run the test of now assist skill it's showing me plan invalid or not created. how to resolve this?even though i set default true for skill in sys_one_extend_capability .Thanks in advance.

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Hello i have a problem form some users when they go in global search and write "itsm" for example th

Hello i have a problem form some users when they go in global search and write "itsm" for example ther are results ansd when they click in "Go to list view" when there instance is in english it shows the list view but when they are in french its deos...

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Problem search global + keyword > vue list > list view not work another language form some users

Hello i have a problem form some users when they go in global search and write "itsm" for example ther are results ansd when they click in "Go to list view" when there instance is in english it shows the list view but when they are in french its deos...

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Disable Attachments & Comments for Closed Catalog Requests

Hello Team,I am currently working on the below requirement and would like to check if anyone has worked on this earlier. Kindly guide me and share your inputs.Requirement:Disable the ability to add or edit attachments and comments once the request is...

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Plan invalid or not created. for now assist skill

HiWhen i run the test of now assist skill it's showing me plan invalid or not created. how to resolve this?even though i set default true for skill in sys_one_extend_capability .Thanks in advance.

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Design Approach for Large-Scale Global S2P,SLO, APO Implementation (70+ Countries) – Best Practices?

Hi Community,I’m currently involved in the design phase of a global Source-to-Pay (S2P) program on ServiceNow for a multinational organization with a footprint across ~70–100 countries.Scope includes:Sourcing & Procurement Operations (SPO)Supplier Li...

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[Virtual Event] CIO AI Digital Summit happening soon!

Are you or your IT teams under pressure to deliver resilient services, faster outcomes, and stronger governance, without adding more tools or manual effort? This is for you! The APAC CIO AI Digital Summit 2026 shows how organisations are moving be...

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[Virtual Event] ServiceNow's CIO AI Digital Summit

Are you or your IT teams under pressure to deliver resilient services, faster outcomes, and stronger governance, without adding more tools or manual effort? This is for you! The APAC CIO AI Digital Summit 2026 shows how organisat...

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Clear variable values on realtime

Hi everyone, I am working on a ServiceNow catalog item where I have a multi row variable set named specify and inside it a user reference variable name_3, and I am using a catalog client script onChange to populate a catalog-level variable uvar which...

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Login Page Modification – Redirect to SSO for End Users

OverviewThis article describes the configuration that ensures end users are redirected to the SSO Login Page after signing out from the Employee Center, instead of the standard username/password login page. Requirement:When an end user signs in to th...

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Doer–Checker Validation Using AI in ServiceNow-Now Assist custom skill

1. What is the Doer–Checker ProcessThe Doer–Checker process is a commonly used control mechanism in many organizations, especially in IT operations, finance, and regulated environments.In this process:One person (Doer) performs an activity, such as t...

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Need help with a requirement on ServiceNow Problem Task [problem_task].

Hi Team, Need help with a requirement on ServiceNow Problem Task [problem_task]. Requirement:When State = Assess (backend value: 152):Root cause (cause_notes) should be mandatoryProposed fix notes (fix_notes) should be mandatoryNeed users to complete...

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