ServiceNow Community

Approvals in Service Operation Workspace

Hello everyone, we're facing an issue with the SOW and I just want to ensure that I'm not missing something important. If some parts of the post feel like I'm ranting, that's because I am. A lot of our customers are using the SOW for basically everyt...

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In MRVS variable it return sys_id for reference record, how can i use dotwalk and get the name

Hello Everyone, I am wondering how can I get to dotwalk the name instead of sys_id. r_user is a reference record, i try to use: r_user_display_value but nothing works. for (var i = 0; i < rows.length; i++) { var r = rows[i]; var userText = ...

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Report - add a sort with a dot-walking field

Hello everyone !I have a question about the configuration of a report based on the [goal] table. We would like to add a sort on a principal project field (u_rank), but the field is not proposed on the list, we only see date or datetime fields (see th...

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Lists and Filters Lesson

Hello, I'm having issues with the Lists and Filters Lesson validating. Attached is what I see. To my knowledge, I followed the steps. I'm unsure what the issue is.

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How to add incident details in Agent Chat in Agent Workspace

Hi Community, I’m working on a requirement related to Live Agent Chat and the record preview card that appears when an agent pastes an Incident number into the now assist in virtual agent.Scenario:An end user starts a chat with a live agent.From Age...

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Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages

Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...

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Hide Offboarding case from My Requests in Employee Center for subject person

I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...

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ServiceNow Integration with ADManager

Hi, I did a quick search through the community and only saw one post on ServiceNow and ADManager but it was api and flow setup. My issue is different. I downloaded the ADManager plus integration from the store and already setup the ADManager plus s...

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Regarding onchange planned start date Validation in change Request

function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) { return; }var changeType = gForm.getValue('type');if (changeType.toLowerCase() === 'normal') { var ga = new GlideAjax('ValidateStartDateUtils...

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How to Add CC Approvers in Notification Email for RITM Reminders in ServiceNow

Hi ServiceNow Community,I have a requirement to trigger a notification reminders email to the requester and with all approvers in CC for a specific RITM (Request Item) on day 5 and day 7 . I have created an event in the event registry for the sc_req_...

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How to Get SC Task Closed Date in Flow Designer Script Step

Hi Community,I'm working with Flow Designer and I have a flow triggered by an SC Task. I want to retrieve the closed_at date of that SC Task and use it in a Flow variable called revokeAccess.// i am using this in my background script to get the close...

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Make "On Hold Reason" Mandatory for Multiple Incident State Selection in List View

Hi Community,I'm working on a requirement where we need to enforce the "On Hold Reason" field as mandatory when multiple incidents are updated to the "On Hold" state from the list view. and also for single selectionHere’s the specific scenario:When u...

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Servicenow Integration with ADManager Plus

We want to integrate ServiceNow with ADManager Plus so that ServiceNow can trigger on‑prem Active Directory actions (like adding users to security groups for Power BI access). We need clarity on what exact integration setup is required between the tw...

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How to Create a Second RITM Under the Same REQ After 14-Day Delay in Flow Designer?

Hi Community,I have a requirement in ServiceNow where:A user submits Catalog Item A.A Flow Designer flow runs for Item A.After 14 days, I need to automatically submit Catalog Item B.Both items should belong to the same Request (REQ), so the final res...

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When I am trying the to transfer case I couldn't get the off board leaver service

Hi team. I am facing the issue in HRSD case. We have HR service (off- board leaver) when I am trying to transfer the case. In the HR service I didn't get the off- board leaver HR service. when HR service active is false. We couldn't be able to see th...

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