ServiceNow Community

If You are Afraid of Capturing User Data, Wait Until You Build AI Agents Without It.

There’s a conversation happening in almost every enterprise right now, and it usually starts with someone in the Legal department saying: “Are we allowed to collect that?” It’s a fair question. Data privacy regulations, such as the GDPR in Europe, ...

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Reusable tests in service now

I’m trying to build a reusable test in ServiceNow and running into limitations around dynamically setting catalog item variables.What I want to achieve -Create a reusable ATF test which willImpersonate a user (passed as input parameter)Open a catalog...

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Disable the agent ability to change the their status state in Advance Work Assignment (AWA)

Hello everyone,I have this requirement where I was to make it that the agent shouldn't have the ability to change their state:Currently, I have resorted to using a BR where if the agent interact with the UI, the user has the agent role and they are p...

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Create major incident directly in workspaces

Hi Everyone, In servicenow instance, there is a menu option called 'Create Major Incident'. After clicking this button, it will redirect to a new record of major incident Similar1y, I want this functionality in CSM workspace and SOW workspace. Cu...

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generate csv file

hi i'm trying to generate through flow designer as flow it working but it not generate through rtask var rowsFromRequest = [];var row = '';var returnBox = new GlideRecord('sc_req_item');if(returnBox.get(fd_data.trigger.request_item.sys_id)){ v...

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maintain item list view issue

Hello I have an issue with Maintain item list view, I can`t search, can`t even right click to get the list options, can`t click on that hamburger menu ... seems like it is locked by certain ACL .. all was working fine but suddenly I got locked out o...

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Automatically update "Valid To" of previous article version when a new draft is created

How to update "Valid To" date of the previous published version automatically when a new draft is createdto make sure previous version does not go to pending retirement avoiding multiple published versions or accidental retirement of the latest versi...

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Sent emails in Activity Stream

A survey email is sent to the user after incident closure, but it doesn’t appear in the activity stream. Is this expected behavior because surveys are handled via the asmt_assessment_instance table? Any possible way to show it in activity stream?

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how to fix Transform map issue

Hi All,Can some one help me why "Operatonal" field value not successfully ppulating when I did transform map.Operational values populated based on Operation system, in Transform map Operational field successfully not updated.Operational Value : Windo...

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Certifications at Risk: Why Data Foundations Can’t Be Ignored

ServiceNow has introduced CIS – Data Foundations (CMDB & CSDM) as a mandatory prerequisite for all major CIS mainline certifications. If you currently hold (or plan to hold) any core CIS credentials, this is something you should act on sooner rather ...

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Hide 'global ui action- delete' in custom application

I have scoped table and on the default form view there is global 'Delete' button. I would like to hide that button for all the users. I have tried to use 'UI action visibilty' tab but it's not working for default view. How to hide that? Can someone...

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Resolved! Service catalog and workflows

Hello everyone,I’m looking to strengthen my hands-on skills in Service Catalogs and Workflows in ServiceNow. To do that effectively, I’d love to practice with real-life scenarios rather than just theoretical examples.If anyone can share practical use...

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Hide Section in the WorkSpace

Hey Community, I've issues with the different behavior in the workspace.Problem Statement: In the Workspace, I want to hide the section('Impact Section') whenever we create a new record. I've written the Client Script to hide the section, but it work...

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How should an event be ignore/abort/cancel in an event queue?

Hello eveyrone,I have an email fired by an event. This event is added to the sysevent queue using "gs.eventQueueScheduled()" so when it is added it will be in "Ready" state and wait for a moment before being processed. I have the requirement where I ...

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Update Caller Record in SOW

Hello All - I'm trying to update the Caller Record in SOW to show Recent Requests the same as the Recent Incidents In UI builder, I went to SOW - Sidebar tabs top and found the Caller Record. I duplicated the Recent Incidents_tier 1 and called it Re...

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