ServiceNow Community

How to check if the schedule job is completed

Hi,How to check if the schedued job is completed execution or not. In one of my scheduled job it got completed but error message comes up in the Job log table. Also state changes to ready. How to check if scheduled job completed or not without any e...

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Now Assist in Virtual Agent

How to enable this need more help? option / topic. I tried checking in sys_cs_topic table didn't find any. How to enable this option?

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How to set ITIL view when previewing caller record from Incident

In incident table, if i preview caller field then instead of another view i should see ITIL view of sys_user table.If i apply view rules then it forcefully showing ITIL view and from that we cannot change the view .Is there any other way to do that?

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In catalog task one variable is visible from the catalog item which in flow i have not selected

I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in s...

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Variable set is hiding when submitting from Order guide

I have an order guide, in which 2 catalog item are there. one is pc purchase and other is new hire. When i submit from order guide then a variable set in pc purchase should be visible on ritm . When i submit pc purchase standalone then that variable...

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FW inbound Email is not getting attached to Case although it has same ref tag

Detailed descriptionWhen we forward any email using FW instead of reply (RE) it is creating new case instead of attaching. We see inbound action Update Case via Reply for EaaI for Reply email which is using flow designer for further processing and cr...

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CAD Exam Yokohama

Which of the following statements is true for managing applications purchased from the Store?Options: Customizations cannot revert back to the base system application. Applications that belong to other organizations can be customized. There are sepa...

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Automated Test framework

Hi, I want to test, using ATF, that when a Change is generated from an Incident through the UI action, the Change number created matches the value populated in the Incident’s Change field under Related Records. If this is feasible in ATF, please pro...

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8x8 pop up is coming for every page refresh for certain users in servicenow

HI All,We have integrated 8x8 with ServiceNow using openframe configurations. And is working as expected. But there is one problem reported by the users that the 8x8 pop up is coming for every page refresh. Is there anyone who faced this issue before...

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FSM Dispature workspace -agent assignment

Hi all,I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment assistance is not working fo...

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first_reported_by_task filter by active only

Is there a reason why the (Original Task) first_reported_by_task field in the problem form is restricted to active records only. I have of a number of use cases where a closed record would be the first reported record of the problem. According to SNO...

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Support and Docs are "unreconciled" regarding Reconciliation Rules - why won't our field update?

I have a support case open with ServiceNow because we're seeing some unexpected behavior based on our understanding of the documentation. Support is telling us that what we're doing causes things to behave "weird" in an undocumented way, but that th...

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Data Acquisition
Data Health Tools

Custom Attachment Validation for Specific File Types (.docx, .pdf) - Before Insert BR Not Working

I'm working on a custom table in ServiceNow and have a requirement to restrict the file types that can be attached to a specific custom file attachment field. I only want to allow .docx and .pdf files. I attempted to use a Before Insert Business Rule...

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How to grant read access for a service account user to access only one table in ServiceNow

Hello, I created a custom table which created a read acl with new custom role and now i created a new Service account user and added the custom role to it. But when i test this from Alteryx designer tool ServiceNow input, this user is able to access ...

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Need help to combine 2 arrays if one of them is empty or variable being used in array does not exist

I have a variable set attached to 1 catalog item and there is flow designer that is integrated with othe 3rd party for 2 catalog items. i have variable which might have value for that variable set sometime but sometime it might be empty. so the code ...

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