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ServiceNow Things to Know 39: Tag based alert clustering in ITOM Event Management

If we want to use any addition information details received in the event/Alert from integration for ITOM Event Management alert correlation rule than we can use the tag based alert clustering. For that we have to Enable the Plugin Tag Based Alert Cl...

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Regarding glideDateTime

I have a piece of code and in that script I want RITMs to autocreate on every 8th dau of month, I want it to run on 8th day of every month and if 8th day is a weekend it should skip and then run on Monday i.e. should only run on weekdays.But when I a...

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Resolved! Need to Get the day based on entered date & time

Hi Community, On the Catalog form I have field start & end date. Based on the start date need to get the day And also based on the start date, need to get the next 3months & 6months & 12months date Can anyone help me with this Thanks,

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Dispatcher Workspace issue

I was testing the dynamic scheduling in Field service management so I configured all the required data like user, role, location , work schedule, agents etc. I have configured the schedule for agents but in dispatcher workspace it is not reflecting t...

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Field Service Management

While Generating tocken Getting { "error_description":"access_denied","error":"server_error}

script written to generate token----------------------------------------------var clientid = 'f765863133c4421f9e5404cff424d6a9';var clientsecret ='qga<;P(y+eA8zeL~<O*b+&^,g68f`^cB';var username = "admin";var password = "kkkkkkkkkkkkkk";var atoken = '...

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Retrieving variables from catalog item

Hi,I want to use variable values from a Service Catalog item in Flow Designer.However, I can’t directly access those variables because the Flow Designer isn’t triggered when the catalog item is submitted.When the catalog item is submitted, it creates...

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Understanding User and Group Administration in ServiceNow

Introduction User and Group Administration is one of the most fundamental aspects of managing access and responsibilities in ServiceNow. Every ServiceNow Administrator should have a strong understanding of how users, groups, and roles work together ...

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not accessing PDI login page.

My issue is I want to request New Instance but not able to open the page developer.servicenow.com itself.

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Remove HTML tags from Report

Hi community, I have a report on dashboard for which HTML tags are visible for html column. Is there a way to remove those tags so that only plain text is displayed.

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Hide Fields in the section based on the field value on the record producer form

we have record producer which will create a record in target table upon submission and now my requirement is to hide particular fields in the section on the form based on the other filed value on the form for the new records which will be creating fr...

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HAM inventory stock order request

Hi folks, I want to understand HAM inventory stock order request, there is a catalog item and flow which comes with HAM pro plugin,Catalog name - Hardware Inventory Stock OrderFlow - Hardware Stock Order Flow I have to add an approval group in the t...

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group alerts if there are 3 alerts if not dont group them

requirement is if 3 alerts is created in servicenow , group them which is working but now what is happening is 3 alerts are created but this rule is not matching and showing some different rule in activites under work notes ,some other rule is taking...

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Certificate discovery in AWS S3 Bucket

Hi, Has anyone tried discovering certificates using an S3 Bucket on AWS? I know it's possible to discover certificates in files for specific extensions through a folder on the network or on the MID Server itself, but I can't find anything in the docu...

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MTTR calculation by excluding onhold state

MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]] its include onhold state so how to exclude and calculate MTTR

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Resolved! How to pass reponse from Child widget to parent in SPModal

I am trying to pass the response from the child widget to the parent in spModal, but it's not working. I followed this article to accomplish this. https://jace.pro/post/2019-08-25-sp-embedded-widgets/ Unable to get a response from the child. Am I mi...

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