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Issue in the business rule

We are loading data into ServiceNow using a Transform Map. Each record includes a Plugin ID, and multiple records may share the same Plugin ID. Based on this, we need to establish a parent-child relationship among incidents:The first record (based on...

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Inbound email action from a specific domain rather than user

I need some guidance on creating an inbound email action with the following criteria:When an email is received from the domain: @Example.comWith an email subject starting with: SN-APP-INCIt should create an Incident with these values:Assignment Grou...

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Resolved! Why can I not move project that is state: In Progress to the state: On Hold in Madrid?

In the instance that we use, I am trying to switch my progress from the state In Progress to On Hold. The error I am receving is this: "Updating project state from Work In Progress to Pending or Open is not allowed. Update all tasks state to Open to ...

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ServiceNow MID server integration with AxwayAPI gateway

Has one had any experience of putting the AxwayAPI gateway (or similar) between the MID server and SN SaaS? We have an on-prem MID server which is working fine and a new MID server and Security are telling us that we must now place the Axway gateway ...

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Database view and function field

Hey everyone, I’m having an odd issue with a function field and database view. If I try to create a database view and then add a function field, the entire database gets corrupted somehow. Not all records on the dictionary table will display, tons of...

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Reference Type

In catalog creation, I created one variable "requested for" type "Reference", if I login with Radha Manchi the name should be populate in that variable. How should I do this?

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Tracking phone services offered to our employees - software or hardware asset?

Hey everyone! I'm currently trying to figure out how best to handle phone services on my campus. Our university is very much like a small city, only we have a dedicated telecom/ISP. In our case, we offer phone lines to the campus, in the form of of...

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HRSD Advanced Integration with Workday Reports

I am currently trying to configure the HR Service Delivery Advanced Integration with Workday. On the following page: Configure reports HR Service Delivery Advanced Integration with Workday ....it instructs us to 'Configure the necessary reports to ...

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New knowledgebase setup create directly in production or in a lower environment and promote upward.

Hello, As a best practice do people create the knowledgebase in a lower environment and then move it to production? I don't mean the articles just the knowledgebase structure (mostly what is on a knowledbase record). I thought we should create it...

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Software Contract Data Analysis And Extraction with Now Assist

Hi Folks: Where can I find documentation on this new capability? Thank you.

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why we need to convert it into to string by toStringMethod() without to string its value are not get

var scriptIncludeMultiRecord = Class.create();scriptIncludeMultiRecord.prototype = Object.extendsObject(AbstractAjaxProcessor, {multiRecord:function(){ var arr=[]; var gr=new GlideRecord('incident'); var user=this.getParameter('sysparm_user'...

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Business Rule and ACL

Hello all , is BR override Acl or not , if yes then provide the example for better understanding ?

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Resolved! Guidance Needed – Preparing for Interviews (CMDB, Discovery, ITOM, and Platform Knowledge)

Hello Community,I have been working as a CMDB Analyst where most of my responsibilities were around manually updating CIs (without using data loads). I also have hands-on experience with MID Server setup, configuring discovery schedules, and doing ba...

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Posts and Replies Being Rejected or Awaiting approvals

Hello, I’ve noticed all my questions and replies on the ServiceNow Community are stuck under “My Unmoderated Items.” My replies show as “Awaiting Approval,” and my questions are listed as “Rejected” (link: /community/premod/moderationitemspage/tab/re...

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