ServiceNow Community

Best Practices to manage skipped updates effectively during upgrades

Introduction: When you upgrade your ServiceNow instance (or install an application update), the platform compares your current configuration/customization with the new base system version. Any object (business rule, script include, form layout, field...

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Records are not populating in Database view only few records visible not all the records

required help @Vasantharajan N @Ankur Bawiskar As I created a database view for the mentioned tables. 1.) interaction_related_record2.) sn_customerservice_case_its Unable to view all the records in those 2 tablesDatabase View: Records visible at p...

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Virtual Agent button

We were asked to add text to the virtual agent button for accessibility purposes. We’re able to change the width and color but can’t figure out how to get text in there.Here’s what we have now: What we trying to do is something like this: Does anyon...

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Apply filter to WSD Location Integration with Picker widget - 'Location'

Within the WSD Location Integration with Picker widget, the 'Location' option displays all Active buildings. I need a filter to only show Active buildings on 1 Campus. I think I've found the part of the widget where it's being filtered, but when I ...

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Frist forum post

Hey ,Just joined this forum and wanted to say hi! I’m taking my first steps in ServiceNow, and there’s definitely a lot to learn. I’m hoping to pick up some practical tips from people who’ve seen it all (and fixed it all).My background is mostly tro...

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Making Sidebar Conversations Private

We're currently in the process of transitioning our itil users from UI16 to Next Experience. One of the notable features that this transition adds for users is the "Discuss" button for opening Sidebar chats linked to task records. A concern that rece...

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Want to add a header footer to the Outbound email which attached in the incident worknotes.

Want to add a header footer to the Outbound email which attached in the incident worknotes.We are creating an incident from the email received to ServiceNow using inbound email action.and attaching the received email to the incident worknotes.Want to...

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Could not find a record in sys_hub_flow_version for column version_record referenced in this update

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on a Flow in Workflow Studio, development is done, let's deploy the changes to the next instance, a preview problem: "Could not find a record in sub_...

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Database View Assistance - Problems with translation

Hello, I hope you are all well. I need help because I can't get a database view to work properly.In this database view, we are displaying data from 3 tables. - task_sla (SLA Table)- ticket_my (Parent Tickets)- task_my (Child Tickets, Tasks) Below is ...

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Lookup action on flow designer but get error, scope does not have read access to table sys_db_object

Hi All, I keep getting error on my subflow that uses look up action to look up on the sys_db_object table. Depending on the choice selected by user, form will show choice list from sys_user or sys_user_group. These selected list values should be dis...

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Keeping credentials records secure but have any ServiceNow user have read access to make requests

Hi all, I'm wondering what are the best practices when developing a ServiceNow app that creates a new table that keeps 3rd party platform credentials, but have the ability to let any ServiceNow user be able to use those credentials to make requests t...

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Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

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ITSM

Subject: Missing "Life Cycle Stage" and "Life Cycle Stage Status" in Change SOW > Affected CIsHi Community,I've noticed that the "Life Cycle Stage" and "Life Cycle Stage Status" fields are no longer visible in the Affected CIs section of the Change S...

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Multi-Relationship Configuration Between Lead, Opportunity, and Quote Management

ServiceNow's out-of-the-box (OOB) functionality supports a one-to-one relationship between Lead and Opportunity, and between Opportunity and Quote. However, our business requirement involves creating multiple Opportunities from a single Lead, and mul...

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How to get previous value in Email Notification Message HTML body

Hi Connections, i have a requirement where i have to show previous and current values in the message html body on email notificaiton, I'm triggering this notification via event when there is an update on the record. Here i have so show previous and ...

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