ServiceNow Community

can i create separate approval notification for change, kb and item request ?

I want to create a customized notification for approval for software requests, hardware requests, changes, and KB articles. However, when the one I have created for the software request triggers when a KB article is published, or a change request is ...

Question

"New" EPICs are not showing on CWM

Hello, This KB "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2675470" suggests that we cannot view EPICs from the new table "sn_align_core_scrum_epic" on CWM, if so how can view the EPICS that were created ? BR,Hamza.

Question

Unable to locate [Table Name] [Record SysID) for inbound email processing

Hi everyone,I’m seeing the following error during inbound email processing:Unable to locate [Table Name] [Sys ID] for inbound email processingWe’ve confirmed this happens when the email sender does not have a sys_user record. Because of this, the inb...

Question

Is it possible to restrict an indexed search source(ai search source) by role?

Hi Everyone,Global Search returns results only if the user has the correct ACL permissions, but I want to confirm whether index search sources (ais_search_source) themselves can be restricted by role.Any guidance or best practices would be appreciate...

Question

CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

Article

second .update() in my Scheduled JOB script not working

Hello! Hoping someone out there can tell me why the second of two .update() statements (using the same gliderecord object) isn't working. The first .update() works fine.I'm running this on a PDI of Zurich. My first goal is to have a Scheduled JOB man...

Question

Daisy chained reference fields

I am trying to do a daisy chain of lookups. The variable 1 and variable 2 lookups are working fine. The problem is I am using the field “label” in variable 2 and 3, but I want to take what is returned in variable 2 and use it to look up a match in ...

Question

knowledgebase and article subscription

For the subscription feature, is there a way to limit subscription feature to specific knowledgebases or articles.Where would we configure this.

Question

Resolved! trying to update a custom field in a table that extends sc_cat_item

Help!I have a table that I will call x_product that extends sc_cat_item. There is a custom field quantityonstock that exists on the x_product table in a scoped app. I have not been able to update the field using a script include. Currently, quantity...

Question

How to get the exact schedule entry record which cause conflict to change request schedule?

Hi,There is requirement to get the schedule entry record, which cause conflict to schedule on change request. For this, tried creating BR on conflict table whenever any conflict is created/updated due to change request schedule, to get the overlap sc...

Question

Help Summarizing the SAM Scheduled Job 'SAM - Calculate Concurrent Consumption Citrix CAL Records'

I'm working on documenting all the SAM Pro Scheduled Jobs and plan to post to the SAM Community after it's completed. Would a fellow SAM Admin help me summarize this scheduled job "SAM - Calculate Concurrent Consumption Citrix CAL Records"

Question

How to get Percentage

Hi ServiceNow Community,I need to display a simple daily percentage on an existing dashboard: formula is ::automation Percentage = (Number of incidents resolved yesterday by ITOM or by GenAi/ (Total number of incidents created yesterday) × 100. Pleae...

Question

Lab 6.12, Step9:Create Pattern Identification section for JBoss WildFly Part 4

For the above mentioned lab in Service Mapping Advanced On Demand content, I'm facing the issue getting the error below in Step 9. Though I was following the instruction mentioned in the lab, this error is still showing and I cannot proceed with next...

Question
Service Mapping

RITM Stage Shows "Completed" but State Remains "Work in Progress

When we submit the request, it goes for approval. If the approver does not act within 9 business days, the request is rejected. After that, it goes to another approver. Once approved, a catalog task is created and assigned to the group. The assignee ...

Question

Montreal Learning Lab: AI-Powered Security Exposure Management [USEM]

Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Save the date! Join our experts the day prior to the ServiceNow AI Summit Calgary on March 4. This one-day workshop is designed to bring together customers...

Event