ServiceNow Community

Calculating Average Time in "In Progress" Status for Resolved Incidents

Hi, How to calculate the average time incidents were in the ‘In Progress’ status, grouped by assignment groups, considering only incidents that are resolved in ServiceNow. Thank you

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Restrict User to submit form if User Attach CSV file and contain Invalid email domain

hi, I want to achieve a task in which restrict the users to submit the catalogue item if user attach a csv file and contains invalid email domain in it. Also alert user to highlight the row number in which error occur.There is only one column in the ...

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How to link a subproject to an existing project within the project workspace

I would like to know how to link a subproject to an existing project within the project workspace.I understand that I can link them by selecting the subproject tab from the following screen and creating a new one, but is it not possible to link them ...

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Allow end user to see the current approver

Hi Community,Greetings. I have received a requirement to allow end user to see who is the current/next approves in the widget. Is there a way of doing it?Currently we are also planning for an upgrade, from Xanadu to Zurich. Is there such a feature OO...

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Service Portal

Register for in-person AI-powered CMDB and ZeroOps workshops across AKL, WLG & CHC

Hi all, Confirming the upcoming AI-powered #CMDB and ZeroOps workshops across Auckland, Wellington and Christchurch next week starting Monday 29th September 2025. We’re excited to invite you to join our upcoming AI-powered CMDB and ZeroOps worksh...

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auckland
christchurch
CMDB
hands-on lab
ITOM
wellington
workshop

How to get incident list response from AI bot?

We are using now assist Virtual agent Now Assist and would like to get a list of incidents as a response from a bot. How can I achieve this?

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How to place Rich Content at the top of the page in ESC portal

Hi, I’m customizing the Employee Center (ESC) portal and need to place a Rich Content component (banner) at the top of the page, above other widgets/modules.I want to display a highlighted red color image at the top of the page. I tried using Page De...

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Resolved! Is Business Relationship Manager roles usually taken by Product Owner of Business analyst

Hi Community,According to the SN definition in demand management process, BRM is defined as "The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the ser...

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QLD ServiceNow Enthusiasts - October 2025

Hi all, Our next QLD user group session is booked in, and remember the invite is open to anyone. We'll have the usual open room conversations, our new "ServiceNow AMA" segment and @Chelsea Able will be talking to us about recent features and update...

Event

"Is virtual" checkbox for Load Balancers

Hello! I saw this article [1] and I was wondering that the "Is virtual" field is also managed OotB for Load Balancers(example Citrix Netscaler) or it is just an inherited field from the "Server" class and it is not populated during discovery. Thank ...

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Remove Popup Triggered by Fix Button in Problem Management (Service Operations Workspace)

Hi Everyone, I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause no...

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Dashboard displays correctly in Japanese, but shows blank in English

Hello,I have created a Platform Analytics dashboard in ServiceNow.When I open the dashboard in the Japanese locale (ja), everything displays correctly.However, when I switch to the English locale (en), the dashboard appears blank and only shows “Add ...

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Resolved! How to change the items displayed in the @mention field?

How to change the items displayed in the @ mention field ?I think that when a user is mentioned, a popup displays the user's face, name, and email address. Is there a way to configure the popup to display additional information, such as custom fields...

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Outbound REST Message Pagination

Hi Folks, Good day!I'm integrating a third-party application. In the response I'm getting around 2 lacs record at one run.How to process these many records or how to do pagination. I have created a custom action through which I'm calling my rest mess...

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Modal field not loading the values from a reference field

I have created a UI Page that opens a modal when a UI Action is clicked. The modal allows the user to select a name from a list of records from a reference field. I am not able to get the dropdown to load. It only says --Loading Entities--. I am chec...

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