ServiceNow Community

Unable to see 'Click to view' on MRVS in ESC Portal

I have some MRVS on catalog items. Some of which require approval. What we realized is that when the approver logs into ESC portal and accesses the record from the approval page they cant see the details that were entered in the MRVS (ref image below...

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SAMPro Bundled Software Discovery

Does anyone in the SAMPro space have an understanding of how ServiceNow handles discovering bundled software / software within a package? Have quite a specific use case from a client where some open source or smaller software are installed automatica...

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bundle
Discovery
install
installation path
package

Domain Separation and Change Request

We have domain separation setup, and have an issue with Change Request. We noticed that for the client domains the changes don't want to move through the process past assess. I've setup cab manager groups for each domain, and cab definitions for each...

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Unleash the Automation: The Hidden Power of applyEncodedQuery and applyTemplate

In the world of ServiceNow development, we often get caught up in complex GlideRecord loops and manual field assignments. While current.short_description = '...' works fine for a single field, it’s not exactly scalable or "clean" when you’re dealing ...

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Change Risk Assessment – How to modify evaluation colors

Hello community,I have configured a Change Risk Assessment and it is working correctly. However, I would like to change the colors displayed in this evaluation.Does anyone know where this configuration can be modified?I would really appreciate any gu...

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GlideRecordSecure cannot update HTML field on custom table, but GlideRecord works

Hi Community,We are trying to update an HTML field on a custom table using a script include.When we use GlideRecord, the update works as expected.However, when we switch to GlideRecordSecure, the update does not work.What we have already checked/trie...

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Virtual Agent API - change greetings topic

Hi everyone,I’m facing an issue with the Virtual Agent API greetings I have two Virtual Agent bots:one for ITone for HREach bot is configured for a different portal, and each one has its own Greeting topic configured.When users access the Virtual Age...

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How to Export Incidents from ServiceNow (The Right Way)

How to Export Incidents from ServiceNow (The Right Way) If you’ve ever had to pull incident data out of ServiceNow for a weekly report, an audit request, or a downstream system, you know the export button is the easy part. The harder part is export...

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Incident Management

What Is ServiceNow ATF & Why Manual Testing Is Failing Enterprises

What Is ServiceNow ATF & Why Manual Testing Is Failing EnterprisesAs ServiceNow platforms continue to expand across IT, HR, SecOps, and customer workflows, testing has become one of the biggest challenges for enterprises. This is where ServiceNow Aut...

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ServiceNow ATF & Why Manual Testing Is Failing Enterprises

What Is ServiceNow ATF & Why Manual Testing Is Failing Enterprises

What Is ServiceNow ATF & Why Manual Testing Is Failing EnterprisesServiceNow Automated Test Framework (ATF) is a native testing capability designed to help enterprises validate platform functionality through repeatable, automated tests. ATF allows te...

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Ethical AI & Governance in ServiceNow

AI adoption isn’t just technical—it’s ethical.As ServiceNow introduces more AI-driven decisions, governance becomes critical. Who is accountable when AI misclassifies an incident or routes work incorrectly?Strong AI governance includes: Transparency...

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Ethical AI & Governance in ServiceNow

New Course Launch—GRC: Privacy Management (PM) Essentials Is Now Live!

The GRC: Privacy Management (PM) Essentials course is designed to help implementers and process users confidently manage personal data and privacy policies for customers and employees. Whether you're navigating global regulations or building privacy ...

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Resolved! Assignment Group Members not reflecting in catalog task

Hi Team, I have imported a group from prod to dev instance. group was added in the dev, but group members were not added. Now, i have added the group members data manually and assign this group to workflow. when raising the REQ,task is getting create...

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Platform Analytics migration "Use custom formatting" defaults to true

Hello everyone, I am working with Performance/Platform Analytics and I am trying to use more of the latter. Therefore I have started migrating some of our dashboards, but it defaults the "Use custom formatting" to be set to true. This is very frustra...

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Performance Analytics
Platform Analytics
Zurich

ITOM/ITSM Integration for Datadog plugin is unavailable for my instance

Hi Community,I am trying to integrate Datadog with ServiceNow, but I am facing an issue where the ITOM/ITSM Integration for Datadog plugin is unavailable in my instance.Because of this, I am unable to proceed with setting up Datadog alert/event integ...

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